Customer Service Advisor

3 weeks ago


Manchester, United Kingdom Bridgewater Finance Group Ltd Full time

Bridgewater Finance Group are one of the UK’s most well-established financial solutions providers. Established 14 years ago, we live by the group’s vision of valuing our customers time, experience, and peace of mind. We provide ethical and customer focusedfinancial solutions. Companies within the group are fully FCA authorized and licensed by the Institute of Chartered Accountants in England and Wales.

We are perfectly located to major transport links, as we are just 9 minutes’ walk from Piccadilly and opposite Oxford Road Train station. St. Peter’s Square Metrolink is only 7 minutes’ walk, and we are in the middle of all major transport networks; includingbeing just off the A57 with parking next door at the NCP.

We are looking for an industry experienced Customer Service Advisor, who can offer the best advice and service experience to our clients, ensuring that cases are progressed from commencement to closure in an efficient manner.

**Job title Role**:

- Log, investigate and respond to customer complaints within strict timescales
- Handle and resolve technical queries from Debt Management and IVA customers
- Discuss alternative debt solutions; objection handling in response to termination requests

**Job title Experience**:

- Minimum 12 months industry experience
- Ideally familiar with debt solutions including Debt Management Plans & IVA’s
- Excellent customer service and communications skills

**Job title Benefits**
- Market Leading basic based on experience
- Excellent working environment and team culture
- Excellent on-site facilities
- Excellent monthly reward and recognition program.Excellent bonus weekly and monthly



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