Hotel Head Receptionist

1 month ago


Cockermouth, United Kingdom The Trout Hotel Full time

**ROLE**:Hotel Head Receptionist & Events Coordinator

**RESPONSIBLE TO**: Hotel Manager/Operations Manager

**HOURS OF WORK**: 45 hours over 5days including weekends and bank holidays

**JOB TYPE**:Permanent

**SALARY**: £28,000 - £30,000 per year

**STATEMENT OF PURPOSE**:
Our 4 Star Trout Hotel is looking for an experienced Head Receptionist & Events Coordinator to join the team.

You will also be responsible for the day to day running of reception, checking guests in and out and offering warm, friendly and professional service. Plus training of new and existing staff to ensure polices and procedures are followed to ensure the best guest experience possible.

**KEY RESPONSIBILITIES**
- Maximising guest’s satisfaction.
- Deal with all telephone enquires in a polite and effective manner.
- Ensure that excellent customer care is promoted throughout the department.
- Ensure the reception department work to the Standard Operating Procedures.
- From initial phone call, reservation, confirmation, check in, stay and check out.
- Ensure that correct information is available for each department within the hotel.
- Deal with any customer requests as appropriate or pass to the relevant department.
- Maximise room occupancy.
- Maximise room rate.
- To ensure the Trout Hotel comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation
- To promote a safe, healthy and environmentally secure environment.
- Attend training sessions and training activities as requested.
- Any other reasonable request of line manager.
- Manage events enquires
- Manage events planning to execution

*This document outlines the duties required for the post for the time being, to indicate the level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time which do not change the general character of the job or the level of responsibility.

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Tips

Work Location: In person

Reference ID: Trout Head Receptionist Nov 2023


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