![The Trout Hotel](https://media.trabajo.org/img/noimg.jpg)
Hotel Receptionist
2 weeks ago
Receptionist
RESPONSIBLE TO: Front of House Manager
HOURS OF WORK: 37.5 hours over 5days
JOB TYPE: Permanent
SALARY : 22,000-24,000 per year
STATEMENT OF PURPOSE:
KEY RESPONSIBILITIES
- Maximising guest’s satisfaction.
- Deal with all telephone enquires in a polite and effective manner.
- Ensure that excellent customer care is promoted throughout the department.
- Ensure the reception department work to the Standard Operating Procedures.
- From initial phone call, reservation, confirmation, check in, stay and check out.
- Ensure that correct information is available for each department within the hotel.
- Deal with any customer requests as appropriate or pass to the relevant department.
- Maximise room occupancy.
- Maximise room rate.
- To ensure the Trout Hotel comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation
- To promote a safe, healthy and environmentally secure environment.
- Attend training sessions and training activities as requested.
- Any other reasonable request of line manager.
*This document outlines the duties required for the post for the time being, to indicate the level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time which do not change the general character of the job or the level of responsibility.
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Cockermouth: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Trout Reception March2024
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