Hotel Receptionist

4 weeks ago


Cockermouth, United Kingdom Trout Hotel Full time

**RESPONSIBLE TO**:Reception Manager

**HOURS OF WORK**: 21 hours over 3 days (Shifts) (part-time)

**JOB TYPE**: Permanent

**SALARY**:£10.42 per hour

**STATEMENT OF PURPOSE**:
**KEY RESPONSIBILITIES**
- Maximising guest’s satisfaction.
- Deal with all telephone enquires in a polite and effective manner.
- Ensure that excellent customer care is promoted throughout the department.
- Ensure the reception department work to the Standard Operating Procedures.
- From initial phone call, reservation, confirmation, check in, stay and check out.
- Ensure that correct information is available for each department within the hotel.
- Deal with any customer requests as appropriate or pass to the relevant department.
- Maximise room occupancy.
- Maximise room rate.
- To ensure the Trout Hotel comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation
- To promote a safe, healthy and environmentally secure environment.
- Attend training sessions and training activities as requested.
- Any other reasonable request of line manager.

**Job Types**: Part-time, Permanent
Part-time hours: 21 per week

**Salary**: £10.70 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person


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