Customer Liaison Officer

3 months ago

Chesterfield, United Kingdom Fortem Solutions Ltd Full time

**The Role**
Due to our continued success here at Fortem, we are delighted to confirm that we are currently seeking an Customer Liaison Officer to join our team, working in partnership with our client a large social housing provider in the Midlands At Fortem we care passionately about developing talent, investing support and encouraging our people to reach their career goals, and this is a great opportunity to join a highly successful business. Working on a full-time basis, you will aim to deliver and improve the level of customer satisfaction across the planned works project, through proactively engaging with residents & working closely with the Site Management team. Fortem Benefits: - Salary sacrifice company car OR basic salary + Motor Expenditure Allowance - 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) - Generous sick pay - Pay review every January - 26 weeks full pay maternity leave - 8 weeks full pay paternity leave - Discounted gym memberships at national and local gyms - Up to £3,000 colleague referral fee - Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
**The Project**
Working with Local Authority clients in the North West of England delivering refurbishment projects and planned works, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works. You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule. Most importantly, you will be joining a values based business with a true family ethos, with our people at the heart of everything that we do. You will: - Be the main point of contact for residents before, during & after works. You will be responsible for making the initial contact with residents, carrying out inductions, keeping them updated, carrying out work in progress visits & carrying out handover / customer satisfaction visits on completion. - Deal with all resident complaints promptly and in line with KPIs & the Ombudsman complaint handling code. - Coordinate all access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule. - Work closely with your Site Management team, client and subcontractors to provide a great customer experience.
**Essential and Desirable Criteria**
**Personal Qualities**
At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.
**Additional Information**
We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and reward your achievements.
**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR02609

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