Office/home - Customer Service Representative

6 months ago

Chesterfield, United Kingdom i247 Group Full time

Are you passionate about delivering a fantastic customer experience or driven by being the best at what you do? Then this is the job for you We're looking for Customer Service Representatives to join us in March.

i247 Group have over 35 years’ experience providing outsourced customer service to the automotive sector. This is an exciting opportunity, due to our continued success, we are looking to build on the initial inbound booking team we put in place late 2022 at our new site in Chesterfield.

**When will I work?**

Monday to Friday 8hr shift between the hours of 7am and 7pm, 1 Saturday or Sunday per month with a weekday off in lieu.

**Where will I work?**

This will be a hybrid role, initially working from the office. Our office is based in S41 with good public transport links and in a new development close to the Chesterfield football ground.

**How will I be trained?**

Full training will be provided working 8am-5pm each day during your induction and as you progress through our nursery environment.

**When can I work in a hybrid way?**

As you develop and become competent in the role, we can allow you to work from home. You can expect to spend around 50% of time working from home at this point. However, to maintain our great team culture, It is important for all our team to be regularly in the office for us to support your learning & development and ensuring we keep the great team working environment we have established at this site.

**What will I be doing?**

All aspects of our business point in 1 direction, providing service customer focused service, maintenance, and repair telephone booking support, that help keep drivers mobile Be it helping your favourite take-away delivery company get you that late night food order by repairing a tyre puncture issue, or by helping your daughter get back home safely by organising breakdown support to replace that dead battery. You’ll be taking calls and identifying the type of booking needed to keep their vehicles mobile and well maintained

**Do I need experience?**

Experience is not essential. We provide all the training needed and our systems provide instructions of what to do. All we need you to bring is a willingness to learn and a great team working ethic as well as an enthusiastic, friendly approach to customer focussed bookings

**About you?**

We like positive team players with a good work ethic, who like to have fun while at work and at home. As this is a new team, it’s a great time to join us and be part of developing the working culture of our flagship inbound booking team within the i247 Group.

**What’s to like about working here?**

We’re a team, that likes to work, win, and have fun together. You can get involved in our internal reward schemes, let your hair down on fun nights out, throw shapes at the Christmas party, or support our designated Charity by raising money and participating in events.

As we grow the team, we can offer development opportunities to those who are looking to develop and grow with the business, as the team grows in Chesterfield, and build a successful career within the i247 Group family.

Why not enquire and join a growing business that cares about people and what we do

**Salary**: From £10.58 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Have you checked the commute works for you?

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Chesterfield (required)

Work Location: In person

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