Client Liaison Specialist
4 days ago
We are seeking a highly organized and detail-oriented Client Liaison Specialist to join our team at Intertek. As a key member of our Business Assurance group, you will play a crucial role in ensuring the smooth operation of our audit and support services.
Key Responsibilities- Allocate work to audit teams based on competence, availability, location, and customer priorities.
- Produce and maintain a clear work plan of allocated work, completed work, and forecasted work.
- Build and maintain good working relationships with key stakeholders in the office and field to maximize the delivery of work in an efficient and competent manner.
- Keep up to date with both administration and database management in relation to audits booked and client interaction.
- Respond to queries in relation to clients in a polite and professional manner, ensuring that all enquiries are dealt with promptly and satisfactorily resolved.
- Previous experience working in administrative environments.
- Good IT literacy skills, confident in using Excel in particular.
- High attention to detail.
- Ability to work independently, using own initiative.
- Previous experience working as part of a team.
- The ability to effectively communicate.
- Excellent customer service skills.
- Enhanced prioritization skills.
- Problem-solving with a continuous improvement mindset.
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in over 100 countries delivers innovative and bespoke Assurance, Testing, Inspection, and Certification (ATIC) solutions for our customers' operations and supply chains.
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