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Customer Service Coordinator for Office Furniture
3 months ago
Position Overview
Virginia Correctional Enterprises (VCE) operates as a manufacturing and service entity dedicated to providing valuable employment opportunities and skill development for individuals in correctional facilities. This role is essential in enhancing customer satisfaction by delivering outstanding service and support in the office furniture sector.
Key Responsibilities
- Assist clients in selecting products tailored to their needs within the office furniture industry.
- Prepare sales proposals and quotations for both large and small-scale projects.
- Develop necessary documentation for proposal creation, including specification sheets and product spreadsheets.
- Manage customer inquiries, providing timely updates on project progress.
- Engage in proactive communication with clients through phone and email to ensure satisfaction.
Minimum Qualifications
Candidates should possess an advanced proficiency in Microsoft Office applications, including Word, Excel, and Outlook, with strong typing skills and minimal errors. A foundational understanding of room layouts and space planning is required. Effective communication skills, both written and verbal, are essential, along with the ability to maintain attention to detail and manage multiple tasks efficiently. The ideal candidate will demonstrate strong organizational and time management abilities. A high school diploma or GED is mandatory, along with prior experience in an administrative capacity within an office or manufacturing setting.
Additional Considerations
Experience in a dynamic, fast-paced furniture manufacturing environment, particularly in sales support and project management, is highly desirable. Familiarity with customer service practices and computerized inventory management systems is advantageous.
Application Process
All applications must be submitted electronically through the designated recruitment system. It is important to follow the outlined procedures for application submission.
Equal Employment Opportunity
The Commonwealth of Virginia is committed to fostering a diverse workforce and encourages applications from individuals of all backgrounds, including veterans and those with disabilities.
