Customer Service Coordinator
3 days ago
Job Title: Customer Service Coordinator
About the Role:
We are seeking a skilled Customer Service Coordinator to support our Care Manager in providing exceptional customer care and coordinating the day-to-day operations of our Customer Care team. As a key member of our team, you will be responsible for managing and directing incidents and requests, maintaining orders, and ensuring timely resolution of customer complaints.
Key Responsibilities:
• Managing and directing incidents and requests on our customer service platform
• Maintaining orders and resolving customer queries
• Coordinating with vendors and carriers to resolve delivery issues
• Dealing with customer complaints in a timely and professional manner
• Ensuring adherence to local Health & Safety and Environmental policies
Requirements:
We are looking for a self-motivated individual with a minimum of 2 years of experience in an administration function. You should possess strong organisational skills, be IT literate, and have good typing skills. A keen eye for detail, flexible working approach, and clear communication skills are essential for this role.
What We Offer:
Interaction - York provides a supportive and dynamic work environment, offering opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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