Customer Service Representative

2 months ago


Chesterfield, Derbyshire, United Kingdom Adullam Homes Full time

Job Opportunity: Concierge


About the Role:

We are seeking a highly skilled and dedicated Concierge to join our team at Adullam Homes Housing Association Ltd. As a Concierge, you will be responsible for providing exceptional customer service and support to our residents and guests.


Key Responsibilities:

  • Provide a high level of customer service and support to residents and guests
  • Manage and coordinate daily operations, including guest services and facilities
  • Develop and maintain relationships with residents, guests, and internal stakeholders
  • Ensure a safe and welcoming environment for all
  • Collaborate with internal teams to resolve issues and improve services

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and conflict resolution skills
  • Basic knowledge of customer service principles and practices
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

As a valued member of our team, you will receive:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • The chance to make a real difference in the lives of our residents and guests


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