Rota Coordinator
2 months ago
Job Summary:
The Rota Coordinator will be responsible for managing and operating the electronic rota system for Supported Living services. This role is crucial in ensuring personalized care and support services are provided to customers by efficiently and effectively allocating resources to balance customer needs with staff rostering.
Key Responsibilities:
- Manage Electronic Rota System: The Rota Coordinator will be responsible for managing and maintaining the electronic rota system, ensuring that it is up-to-date and accurate.
- Staff Allocation: The Rota Coordinator will ensure that staff are allocated efficiently and effectively to meet the personalized care and support needs of customers.
- Information Management: The Rota Coordinator will produce and manipulate information and data to support service delivery, including producing reports and analyzing data.
- Document Control: The Rota Coordinator will draft clear and accurate documents as required, including policies and procedures.
- Data Management: The Rota Coordinator will develop and implement effective data management systems to ensure that data is accurate and up-to-date.
- Customer Service: The Rota Coordinator will maintain high standards of customer service and support, ensuring that customers receive the best possible care and support.
Requirements:
- Qualifications: NVQ 2 in Administration or equivalent.
- IT Proficiency: Extensive experience with IT, including Microsoft Office applications, electronic rostering systems, data manipulation, and spreadsheet packages to produce various documents.
- Skills: High level of numeracy and literacy.
- Administrative Experience: Proven experience in a varied administrative role.
- Customer Service: Demonstrable track record of delivering excellent customer service.
- Communication: Ability to draft concise and accurate written information.
- Data Management: Experience in developing and implementing new data management systems.
- Organizational Skills: Highly organized with the ability to prioritize workload in a pressured environment.
- Flexibility: Willingness and ability to travel as required.
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