Student Support Liaison
2 months ago
Job Title: Student Support Representative – 00099
Agency: Brightpoint Community College
Location: Chesterfield - 041
FLSA: Nonexempt
Hiring Range: Pay up to $39, commensurate w/qualifications & experience)
Full Time or Part Time: Full Time
Job Summary:Brightpoint Community College is a two-year public institution of higher education and is the third largest of Virginia's 23 community colleges. The college serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. The college's mission is to provide quality educational opportunities that inspire student success and community vitality.
The Student Support Representative will serve as the first point of contact for general information about the college and its academic/student services. The representative will respond to inquiries from community members, students, faculty, staff, and administrators seeking assistance. The position is full-time, with a variable work schedule which can include working on campus and virtually. This position may require working some evening and weekend hours, especially during peak enrollment periods.Key Responsibilities:
• Provide administrative support to college employees housed in the Help Hub.
• Respond to walk-in, texting, and telephone inquiries from community members, students, faculty, staff, and administrators seeking assistance.
• Provide information about the college and its academic/student services.
Requirements:
• Experience performing administrative tasks.
• Customer service experience, preferably.
• Proficiency with Microsoft Office and Google suite.
• Excellent written and verbal communication skills.
• Ability to work with a diverse student population.
• Understanding of and commitment to open-access community college philosophy and student success.
Preferred Qualifications:
• Associate degree or higher.
• Proficiency in the use of eVA and PeopleSoft.
• Higher education experience.
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