Ward Administrator, Amu, Wrh

2 weeks ago


Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

**Job Purpose**: Providing an efficient administrative service to the Ward / Unit Manager and supporting the team within AMU and AEC. Responsible for the day-to-day administration of the ward ensuring service users / patients and staff are provided with a comprehensive support service. Key Duties: To undertake clinical administrative work as required by the ward clinical team / Unit Manager. Providing cover and support, working as a team, within and provide cover in different locations To deal efficiently with all correspondence, monitoring telephone enquiries and providing information as appropriate.

To type and compose letters, memoranda and other documentation as required. To source and précis information as required. Using Microsoft Excel produce reports, graphs and charts as requested. To convene and attend regular ward meetings as required, producing agendas and accurate minutes, making all necessary arrangements, including the collation of papers and agenda items.

To deal with enquiries/visitors. To deal with patient enquiries. To liaise and deal with all departments and external agencies, patients and carers. Undertake office duties including faxing, filing, photocopying, dealing with incoming / outgoing mail.

Dealing with all telephone calls and associated duties in an efficient and timely manner. Support the Ward Manager / Unit Manager with staff related tasks, such as sickness and annual leave recording on ESR. Under the direction of the nurse in charge / Unit Manager, to assist with the necessary clerical arrangements involved in the admission and discharge of patients, including the organisation of admission packs for the admitting nurse and requesting of medical notes by liaising with healthcare records. To assist the Ward Manager / Unit Manager in assessing and arranging maintenance of buildings and equipment, liaising with contractors to ensure the safe operation for service users / patients Maintaining efficient filing systems for patients records and documentation, carrying out regular checks on the correct filing of all information in line with Information Governance procedures Updating information boards as directed by the nurse in charge.

Assist with the administration of staff rotas Making up of staff induction packs and student welcome packs. Support the ward assistant with monitoring and maintaining adequate levels of all stock and non-stock items etc.in line with standing financial instructions May be required to handle patients cash and valuables according to Trust procedures and where necessary issue and account for petty cash expenditure Support ward clerks with arranging transport and appointments for patients as and when required. Arranging translation services for patients. To undertake any other duties that would be a reasonable expectation of the role.

**Vision and Values**: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day We listen, we learn, we lead Work together, celebrate together Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties.

Any such changes will be made in discussion with the post holder in the light of service needs. Competence The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor. Codes of conduct All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration.

Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users.

Employees should consult their ma


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