Ward Clerk Amu, Wrh

1 month ago

Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

**Key Working Relationships**: Patients, relatives, carers, senior and junior medical, nursing staff, ward staff, Trust staff, GP surgeries, medical secretaries. Risk Assessment: This Post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. Job Purpose: This is a generic job description which covers a range of duties that a Ward Clerk may be required to undertake.

To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service. The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust, but would normally be attached to one area. The particular duties to be undertaken by the post holder will be determined by his/her ward/department manager. Objectives, performance and training needs will be regularly reviewed in accordance with the Trusts performance review guideline.

Assigned Tasks within Ward/Department To assist Ward Manager to produce correspondences i.e. thank you letters, communications with other departments, memos to staff, etc. To assist with reception and comfort of relatives as requested by nursing staff. Work collaboratively as part of an integrated team Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.

Ability to me decisions and takes actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision. General Duties: To ensure the confidentiality of all patient information and Trust business. To comply with all Trust policies and procedures. In accordance with the Trusts Health and Safety Policy, the postholder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work.The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.

To report any accident or untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner this will promote a good image of the ward/department. To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge.

To contribute/to participate in any initiatives to improve the quality of service to patients Vision and Values: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day We listen, we learn, we lead Work together, celebrate together Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties.

Any such changes will be made in discussion with the post holder in the light of service needs Competence: The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor. Codes of conduct: All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct.

**Confidentiality**: The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business Records Management: All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety: Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety P

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