Specialist Debt Advisor

3 months ago

Leeds, United Kingdom Better Leeds Communities Full time

**Job Title**: Specialist Debt Advice Worker

**Salary Scale**: SCP 24 £21,099 (pay award pending)

**Hours** : 37 hours per week Hybrid Working available

**Annual Leave** : 25 days p.a. plus 8 BH

**Main Purpose of the Job**

To work holistically, using a person centred empowerment approach.

You will provide independent, impartial advice to the AQS Casework Standard in Debt, encourage and empower clients to set goals and work towards improved financial and emotional wellbeing outcomes.

To work flexibly from multiple locations across the city including partner venues, community locations (including the Burley Lodge Centre) and clients’ homes.

**Responsibilities**
- Provide advice to the AQS Casework Standard in Debt
- Support clients to draft or write letters and make telephone calls on their own behalf. Where necessary, act for the client completing calculations and negotiations on their behalf.
- Negotiate with third parties including landlords, private and social, mortgage lenders, legal representatives and enforcement agents.
- Actively maintain and manage a complex client caseload; achieving standards and project targets
- Ensure income maximisation through the take up of appropriate benefits.
- Promote the work of Energy Trusts to eligible clients in need of financial assistance, and to other local groups and organizations who work within the community.
- Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate
- Ensure that all specialist casework conforms to the Better Leeds Communities standards and policies, and the Advice Quality Standard requirements.
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- Ensure that all work and recording conforms to Better Leeds Communities office standards and policies, and the AQS requirements.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation
- Assist with social policy work by providing information about client’s circumstances, statistical information and nature of cases.
- Ensure production of persuasive and impactful case studies.
- Assist the line manager to monitor service provision to ensure it reaches the widest possible client group; and to deliver the highest level of service to each and every client
- Alert colleagues and Team Leaders to local and national issues
- To be able to manage complex client cases and deal with competing demands, showing effective personal resilience
- To take an active role in generating ideas and progressing their implementation
- To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives
- To support colleagues, enabling them to achieve high standards in all aspects of their work
- Keep up to date with legislation, case law, policies and procedures, attend appropriate training and read publications; and to keep up to date with relevant changes in QA systems and trends in the sector
- Develop and continually review knowledge of citywide service provision for clients
- Attend relevant internal and external meetings as agreed with the line manager
- Prepare for and attend supervision sessions
- Work constructively with staff and clients to encourage and facilitate client engagement.
- Use IT for statistical recording, record keeping and document production
- Complete project reporting on time and to a high standard
- Maintain reference material and local information systems
- Ensure outcome recording and distance travelled measurements are conducted consistently
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of services
- To actively practice Motivational Interviewing Techniques and take part in quarterly reflective group coaching sessions
- Maintain close liaison with relevant external agencies, and represent the service as appropriate
- To comply with Better Leeds Communities Equality and Diversity Policy, Health and Safety and other organisational policies and procedures - and hold responsibility for own safety and that of colleagues

**Salary**: £31,099.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main ResponsibilitiesBuild strong relationships with clients to...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    About the RoleWe are seeking a highly skilled Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main ResponsibilitiesBuild strong relationships with clients to...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, United Kingdom CLD Recruitment Full time

    Job Title: Debt Recovery SpecialistJob Type: Full-timeIndustry: Financial ServicesCompany: CLD Recruitment (Leeds) LtdLocation: LeedsJob Description:We are seeking an experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, United Kingdom CLD Recruitment Full time

    Job Title: Debt Recovery SpecialistJob Type: Full-timeIndustry: Financial ServicesCompany: CLD Recruitment (Leeds) LtdLocation: LeedsJob Description:We are seeking an experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all...

  • Financial Services Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom The Growth Company Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Services Advisor to join our team at The Growth Company. As a Benefits and Debt Advisor, you will play a critical role in delivering high-performance levels, compliant activity, and customer service standards on our CRS Finance, Benefit, and Debt (FBD) service.Key ResponsibilitiesWork...

  • Financial Services Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom The Growth Company Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Services Advisor to join our team at The Growth Company. As a Benefits and Debt Advisor, you will play a critical role in delivering high-performance levels, compliant activity, and customer service standards on our CRS Finance, Benefit, and Debt (FBD) service.Key ResponsibilitiesWork...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main Responsibilities:Build and maintain strong...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a Debt Recovery Specialist, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main Responsibilities:Build and maintain strong...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a key member of our team, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main Responsibilities:Build and maintain strong...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom CLD Recruitment Full time

    Job Summary:We are seeking a highly skilled and experienced Debt Recovery Specialist to join our team at CLD Recruitment. As a key member of our team, you will be responsible for managing a diverse portfolio of clients and debts in all sectors, from pre-legal to litigation and enforcement proceedings.Main Responsibilities:Build and maintain strong...

  • Debt Advisor

    4 months ago

    Leeds, United Kingdom BCA Full time

    **Job Title: Debt Advisor** **Location: Hybrid working, home & BCA Leeds once a week** **Salary: Up to £25,000 per annum** **Working Hours: 40 hours per week - Monday - Friday (flexibility needed for weekends on a rota)** **Job Status: Permanent** **Join the UK’s largest B2B used vehicle service** At BCA, we’re altogether, more. More than just...

  • Debt and Benefits Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom The Growth Company Full time

    About the RoleWe are seeking a highly skilled Financial Services Advisor to join our team at The Growth Company. As a Debt and Benefits Specialist, you will play a critical role in delivering high-performance levels, compliant activity, and customer service standards on our CRS Finance, Benefit, and Debt (FBD) service.Key ResponsibilitiesWork with a caseload...

  • Debt and Benefits Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom The Growth Company Full time

    About the RoleWe are seeking a highly skilled Financial Services Advisor to join our team at The Growth Company. As a Debt and Benefits Specialist, you will play a critical role in delivering high-performance levels, compliant activity, and customer service standards on our CRS Finance, Benefit, and Debt (FBD) service.Key ResponsibilitiesWork with a caseload...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Debt Recovery Specialist to join our dynamic team at Reed. As a key member of our team, you will be responsible for managing a diverse portfolio of clients and debts across various sectors, from pre-legal stages through to litigation, enforcement, and insolvency proceedings.Key...

  • Debt Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Debt Recovery Specialist to join our dynamic team at Reed. As a key member of our team, you will be responsible for managing a diverse portfolio of clients and debts across various sectors, from pre-legal stages through to litigation, enforcement, and insolvency proceedings.Key...

  • Risk Management Specialist

    5 days ago

    Leeds, Leeds, United Kingdom StepChange Debt Charity Full time

    Job DescriptionWe are seeking a skilled Risk Manager to provide expert risk advice and support to our team at StepChange Debt Charity.Key Responsibilities:Develop and implement effective risk management strategies to mitigate potential risks and ensure compliance with regulatory requirements.Collaborate with stakeholders to identify and assess risks, and...

  • Risk Management Specialist

    5 days ago

    Leeds, Leeds, United Kingdom StepChange Debt Charity Full time

    Job DescriptionWe are seeking a skilled Risk Manager to provide expert risk advice and support to our team at StepChange Debt Charity.Key Responsibilities:Develop and implement effective risk management strategies to mitigate potential risks and ensure compliance with regulatory requirements.Collaborate with stakeholders to identify and assess risks, and...

  • Debt Recovery Advisor

    3 months ago

    Leeds, United Kingdom Morgan King Full time

    Morgan King Accountancy are actively recruiting a Debt Recovery Associate to join a growing client in Leeds, considered one of the UK's fastest growing businesses to-date! With a turnover of around 30 million, they require a self-starter who doesn't shy away from a challenge. **Benefits** - 30 days annual leave (including bank holidays) - Additional annual...

  • Senior Debt Collector

    3 months ago

    Leeds, United Kingdom SaccoMann Full time

    Sacco Mann are recruiting for a senior debt collection specialist to join a niche law firm at their office in central Leeds. The role would suit a debt collection specialist, with upwards of 4 years' experience in pre-legal debt collection. **Responsibilities**: - Working with a purely commercial client base overseeing a portfolio of mixed value commercial...

  • Risk Management Specialist

    1 week ago

    Leeds, Leeds, United Kingdom StepChange Debt Charity Full time

    Job OverviewWe are seeking a skilled Risk Manager to join our Risk & Compliance Team at StepChange Debt Charity.Key ResponsibilitiesProvide expert risk advice to support the delivery of our services and ensure compliance with regulatory requirements.Build and maintain trusted relationships with stakeholders at all levels, fostering a collaborative...