Debt Advisor

6 months ago

Leeds, United Kingdom BCA Full time

**Job Title: Debt Advisor**

**Location: Hybrid working, home & BCA Leeds once a week**

**Salary: Up to £25,000 per annum**

**Working Hours: 40 hours per week - Monday - Friday (flexibility needed for weekends on a rota)**

**Job Status: Permanent**

**Join the UK’s largest B2B used vehicle service**

At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.

**Now, this is where you fit in**

We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.

This new centralised role will focus on the day to day running of aftersales services predominately around the timely collection of our debt for our buyers and vendors, post-sale sale invoicing and bid capturing alongside various administrative responsibilities.

We aim to achieve the highest level of Customer experience. Having a passion to ensure our customers receive a 1st class service is key being successful in this role. This is a customer focused role which gives you an opportunity to build relationships not only with customers but also numerous departments within the business.

**Your key responsibilities will be**:

- Legal Action: Legal pack for buyers who have defaulted in payment and no alternative options are available to recover the debt.
- Onsite Stock: Contacting customers to discuss vehicles onsite allowing more opportunity to upsell buyers with a Delivery solution
- Invoicing & Bid Capturing**. **Use Internal systems to process post sale invoices. Ensuring we have all the information needed to complete the process and maintain buyer satisfaction. Contacting customers when required, always ensuring a consistent and professional approach.
- Product Knowledge. As a fast-evolving innovative business BCA will continue to develop areas to improve customer experience. Attend training courses to improve product knowledge and self-development.
- Innovation. You will be part of a team that will always be looking for suggestions and ideas on what we can do better for the business and our customers. Having an open mind is key to being part these ongoing developments and improvements.
- Support. Supporting other areas of the business to ensure business needs are met
- Engaging with our buyers and vendors. Having a friendly, professional, and consistent approach with our customers will ensure long standing relationships and their continued support in the future.
- BCA Locations and centralised departments.
- Working alongside the Buyer Development Team you will have the opportunity to lean on their customer relationships when challenges arise. Ad-hoc. Taking on other tasks outside your normal daily responsibilities.

**To be successful, you’ll bring some of the following experience with you**:

- Fully literate on MS Office mainly Microsoft Word, Excel
- Excellent attention to detail and high level of accuracy
- Working with strict daily deadlines
- Organised with good time management.
- Drive and Results focused
- Excellent communicator both written and oral.
- Knowledge of ACS system (Preferable)
- DTR - Reporting (Preferable)
- Update billing processes and distribution lists as of when the need arises.

**We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes**:

- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders

**_And so much more _**

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

**Working Hours**
- Weekly 40hrs (Mon-Sunday 8-8pm) with the core hours Mon-Fri 8.30-5.30 and Evenings and weekends as operationally required.
- Bank Holidays are considered a normal working day
- We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible._
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._

  • Benefits and Debt Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom The Growth Company Full time

    The Growth Company is seeking an experienced Benefits and Debt Advisor to join our Employment team. As a key member of the CRS Finance, Benefit and Debt (FBD) service, you will deliver high-quality support to participants, helping them to access benefits and manage debt.Responsibilities will include working with participants to develop action plans,...

  • Debt Recovery Advisor

    6 months ago

    Leeds, United Kingdom Morgan King Full time

    Morgan King Accountancy are actively recruiting a Debt Recovery Associate to join a growing client in Leeds, considered one of the UK's fastest growing businesses to-date! With a turnover of around 30 million, they require a self-starter who doesn't shy away from a challenge. **Benefits** - 30 days annual leave (including bank holidays) - Additional annual...

  • Finance, Benefit and Debt Advisor

    1 month ago

    Leeds, United Kingdom CV-Library Full time

    The Growth Company's Employment team have an exciting opportunity for a Finance, Benefit and Debt Adviser (FBD) who will deliver high performance levels, compliant activity and customer service standards on the CRS Finance, Benefit and Debt (FBD) service and support the Service Manager to ensure that service and business objectives are achieved. We help...

  • Finance, Benefit and Debt Advisor

    2 weeks ago

    Leeds, United Kingdom The Growth Company Full time

    The Growth Company's Employment team have an exciting opportunity for a Finance, Benefit and Debt Adviser (FBD) who will deliver high performance levels, compliant activity and customer service standards on the CRS Finance, Benefit and Debt (FBD) service and support the Service Manager to ensure that service and business objectives are achieved. We help...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Lantern Debt Recovery Services Full time

    **Fantastic opportunities to join our expanding team** **What’s in it for you?** **Competitive salary (up to £29,250 including up to a 25% bonus)** **Leeds City Centre** **Great location - just a few minutes’ walk from the train station and great bus routes!** **Various full-time hours between 8am-7pm (Mon-Fri / 1 in 4 Saturdays)** **You can work...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Lantern Debt Recovery Services Full time

    **Fantastic opportunities to join our expanding team** **What’s in it for you?** **Competitive salary (up to £29,250 including up to a 25% bonus)** **Leeds City Centre** **Great location - just a few minutes’ walk from the train station and great bus routes!** **Various full-time hours between 8am-7pm (Mon-Fri / 1 in 4 Saturdays)** **You can work...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Lantern Debt Recovery Services Full time

    **Fantastic opportunities to join our expanding team** **What’s in it for you?** **Competitive salary (up to £29,250 including up to a 25% bonus)** **Leeds City Centre** **Great location - just a few minutes’ walk from the train station and great bus routes!** **Various full-time hours between 8am-7pm (Mon-Fri / 1 in 4 Saturdays)** **You can work...

  • Customer Service Advisor

    6 months ago

    Leeds, United Kingdom Lantern Debt Recovery Services Full time

    **Fantastic opportunities to join our expanding team either in our new office in Leeds City Centre, LS1 or Head Office in Pudsey, LS28** **What’s in it for you?** **Competitive salary - £23,400 (up to £29,250 including up to a 25% bonus)** **Leeds City Centre OR Pudsey** **Great location - just a few minutes’ walk from the train station and great...

  • Collections Customer Care Advisor

    6 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Collections Customer Care Advisor Position in Leeds! - To work for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Collections Customer Care Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an...

  • Recoveries Management Advisor

    3 months ago

    Leeds, United Kingdom Zenith Full time

    Recoveries Management Advisor We're looking for a Recoveries Management Advisor to join our Consumer Finance team. In this position, you will manage collections processes across our Manufacturer, Dealer, and Insurance networks. You will be responsible for ensuring prompt payment of invoices, managing customer...

  • External Relations Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom Methods Business and Digital Technology Limited Full time

    About the RoleMethods Business and Digital Technology Limited is looking for a seasoned External Relations Advisor to strengthen our communications efforts.Key Highlights:Salary: £60,000 - £80,000 per annumLocation: Flexible (Remote) / UK Government Departmental Press Office Equivalent LocationResponsibilities:Briefing Senior Management: Prepare...

  • Debt Recovery Specialist

    4 days ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Job Description:As a Financial Solutions Advisor, you will work closely with customers to understand their financial needs and provide tailored solutions to meet those needs.You will be responsible for navigating our customers' journey and bringing people back to financial health.This role requires strong communication and interpersonal skills, as well as...

  • People Services Advisor

    6 months ago

    Leeds, United Kingdom Lowell Group Full time

    Summary You may not know us, but our reputation is growing. We’re one of Europe’s largest credit management companies and we believe that becoming debt free should be simple and affordable for everyone. Every year, we help thousands of people take control of their debts and we understand that every person’s situation is different. We buy debts from...

  • Employment Advisor

    6 months ago

    Leeds, United Kingdom Maximus Full time

    General information Job Posting Title Employment Advisor - Restart Date Thursday, April 25, 2024 City Leeds Country United Kingdom Working time Full-time Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year....

  • Contact Centre Advisor

    6 months ago

    Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best-in-class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...

  • Collections & Recoveries Advisor

    6 months ago

    Leeds, United Kingdom iwoca Full time

    **We’re looking for a Collections & Recoveries Advisor** We understand that every account needs to be handled based on their own unique circumstances. With this in mind, we don't use a dialler. We want to prioritise meaningful conversations with our customers and allow our advisors enough time to address the needs of each account. **About us** Fast,...

  • Contact Centre Call Advisor

    6 months ago

    Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best-in-class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...

  • Contact Centre Call Advisor

    6 months ago

    Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best in class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...

  • Collections Process Manager

    4 weeks ago

    Leeds, Leeds, United Kingdom Zenith Full time

    Recoveries Management AdvisorWe're seeking an experienced professional to manage our collections processes, ensuring prompt payment of invoices and managing customer arrears across various networks.This role requires a blend of analytical thinking, creativity, and resilience. You'll need to handle customer challenges with a positive attitude, deliver...

  • Collections Advisor

    6 months ago

    Leeds, United Kingdom Lowell Group Full time

    **Summary** **Customer Solutions Associate** **Starting** **salary** of **from** a minimum of **£22,370 - **depending on experience. **Combined annual bonus and incentives up to 30% **of annual salary. **Location**: Leeds, Thorpe Park, **Hybrid **working. **Shifts**: A range of shifts are available. At Lowell, together, we make credit work better for...