Collections Advisor

7 months ago

Leeds, United Kingdom Lowell Group Full time

**Summary**

**Customer Solutions Associate**

**Starting** **salary** of **from** a minimum of **£22,370 - **depending on experience.

**Combined annual bonus and incentives up to 30% **of annual salary.

**Location**: Leeds, Thorpe Park, **Hybrid **working.

**Shifts**: A range of shifts are available.

At Lowell, together, we make credit work better for all Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.

But enough about us. Let's talk about **your new role** with Lowell.

As a **Customer Solutions Associate** in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real **first point of contact** for our customers, answering inbound and also making outbound calls.

You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on** listening skills**, making sure we achieve the **right outcome **for our customers whilst working towards** KPI’s.** It’s not for everyone, but in this role, you can **make a real impact** on peoples’ lives.

**To join us, you’ll need**:

- Demonstrable skills of supporting customers
- Great listening and **communication skills**
- To be a **people person** and have an empathetic ear.
- ** Resilience** and ability to work towards and exceed targets.
- ** Enthusiasm, passion**, and **dedication** to achieve business and personal goals.
- Previous **contact centre** experience is desirable.
- Experience working in a **regulated** environment is also desirable.

You’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer facing roles, into leader roles and other specialist roles within the group. Everyone can help us make a difference here.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in.

Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

**That means**
- A starting salary of **from a minimum of £22,370 **depending on experience
- **Pay progression**. Including on passing probation at 6 months.
- A performance related **quarterly incentive bonus** and a discretionary **annual bonus** for a job well done, earn up to and additional **30% **of your annual salary.
- An extra** 3% added to your salary **for** flexible benefits**; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- We are committed to a** hybrid working** environment, where we will ask you to work in our Leeds office, which will be based in **Thorpe Park. Our new purpose-built office** to support collaborative working and those meaningful moments you’ll only get from being in the office.
- Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
- ** 28 days holiday **plus public holidays with the option to **purchase up to an additional 5 days.**
- Life assurance & Group income protection
- ** A fantastic culture **with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
- ** Wellbeing support** and a programme of webinars and classes geared towards mindfulness.
- ** Job security**

**Ready to share in that mission?**

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

**#LI-Hybrid

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