Support Secretary

6 months ago


Northampton, United Kingdom Northampton General Hospital Full time

The role includes, but is not limited to, the following duties: To type correspondence and material from dictation, audio or manuscript as required for the Clinical Team, i.e. outpatient clinic letters, discharge summaries, references, minutes of meetings, rotas, etc. To deal with enquiries on behalf of the Clinical Team either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.

Assist the Clinical Team and on receipt of test/investigation results retrieve relevant patient notes and alert of any urgent or abnormal test results when required. Provide general administrative services including photocopying, filing, faxing and other office routines. Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary. Ensure patients notes are correctly completed with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes, following laid down guidelines.

Prepare case note folders and complete necessary documentation for all new patients. Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible. Receive and sort daily post, date stamp and distribute as appropriate. Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.

Liaise with other hospital departments, GPs and other health care agencies when required. Assist and help colleagues when the need arises. Assist the coordination of Clinical Teams diaries to ensure effective time management. Maximise the use of innovative IT systems.

Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.



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