Patient Services Administrator
3 months ago
Wetherby and Bramham Surgery have an excellent opportunity for two medical receptionists to join them on a part time, permanent basis.
Wetherby Surgery is located in the town centre. A modern and spacious GP surgery with varied healthcare professionals all striving to meet patient needs and deliver extensive care to the community.
Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine, so our local community can live longer and healthier lives that are full, active and meaningful.
As the first point of contact for patients, you will play a crucial role in ensuring a positive and efficient experience at our medical practice. The duties are listed below;
- Answering a high volume of inbound calls ensuring accuracy, efficiency, and the highest standard of customer service to our patients
- Working on the busy reception; marking patients as arrived, booking appointments, actioning prescription requests and resolving general patient queries
- Opening and processing the post
- Contacting patients to book appointments, give test results, resolve queries and other duties as required
- Accurately recording patients notes in our online system
- Accurately signposting patients medical queries to ensure they access the appropriate service/healthcare professional
- Various administrative duties as required of the role
- Previous experience of working in a customer focused role
- Excellent communication and interpersonal skills on the telephone and face to face
- Experience of dealing with people from a wide range of backgrounds/different cultures
- Able to maintain strict confidentiality in all aspects of work
We have two part time role available please see the hours below:
- Role 1 - Wednesday and Friday 8am-6pm
- Role 2 - Thursday and Friday 8am-6pm
Please note there is no flexibility on these hours and we may also require you to work overtime on occasion.
Must be able to travel to our Bramham Surgery site if required on occasion.
If you have the right skills and experience and this seems like the perfect role for you click on the link to apply
**Job Type**: Part-time
Pay: £11.44-£12.00 per hour
Expected hours: 20 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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