Customer Experience Specialist
3 months ago
Location - Birmingham City Centre
Customer Experience Specialist
As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally.
Through pro-actively going beyond our customers’ expectations in managing their orders through to fulfilment whilst being a true Voice of our customers internally within the business.
Key Accountabilities
Customer 1st
- Own the “Customers experience” together with the team
- Input, manage and monitor sales orders for the region.
- Order management - Review the order book and customer master data on a regular basis and revise as necessary to ensure that the most up to date and accurate information is available to the business for production, warehouse and despatch purposes
- Validate records of call/sales activity, including CRM and JDE, to provide accurate and suitable call reports and information
- Providing accurate pricing and quotations on small orders as required and dealing with customer sales orders where required
- Providing a 1st class customer experience to our customers over the phone and all channels of communication., focusing on closing the deal, and generating future sales opportunities
- Be the VOC (voice of the customer)
People 1st
- Pro-actively managing and resolving all Customer enquiries as per the set SLA’s
- Build and maintain strong working relationships with internal and external customers, go beyond
- Understand our customers and products to be able to expertly talk about how Interface can help them.
- Look for opportunities on calls to educate customers on other products they may not be aware of with a view to cross sell where possible.
- Ensure that all necessary services are provided in the specification process for optimum support of the Account Manager and align with the internal stakeholders to ensure customer satisfaction
- Build strong relationships with colleagues internationally for the best customer outcome - ONE TEAM MINDSET
Process
- Processing all requests as per the standards laid out but also looking for ways to improve how we work - identification of continuous improvement ideas.
- Ordering and managing samples through to despatch, follow up where required
Tools
Accurately main all systems such as JD Edwards, Salesforce and internal sites
Knowledge and Skills
Experience of working in a high performing team
In depth experience in Customer Care/Customer service
Experience of working in customer contact
Essential
Experience of working in a customer service environment
Excellent communicator both verbally and written
Ability to handle multiple tasks at the same time
Experience of working on an ERP system
Experience of working in a team environment
Experience of working with different levels within an organisation
Able to work under pressure
Be tenacious and see things through
-
Customer Care Specialist
2 weeks ago
Birmingham, United Kingdom Global Experience Specialists Full timeVacancyCustomer Care SpecialistJob Reference NumberVN7Employment TypePermanentJob Advert Ready for an Exciting Career in Global Events & Exhibitions? Are you an exceptional communicator with a passion for fast-paced, dynamic environments? Looking for a career that’s more than just a job? We’ve got the perfect role for you! Join GES as a Customer...
-
Customer Experience Specialist
3 months ago
Birmingham, United Kingdom Hart Training and Recruitment Full timeDo you have an interest in live music, festivals and events? Are you ready to take your career to the next level in an exhilarating industry? Our client is recruiting for a Customer Experience Specialist to join their team based in the vibrant area of Digbeth, Birmingham. Benefits include an annual bonus of up to 15% of your basic salary depending on...
-
Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom ZEISS Vision Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our Customer Care Team at ZEISS Vision GB. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring the highest levels of customer satisfaction, and contributing to the advancement of our business.Key...
-
Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom ZEISS Vision Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our Customer Care Team at ZEISS Vision GB. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring the highest levels of customer satisfaction, and contributing to the advancement of our business.Key...
-
Customer Experience Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Synapri Full time £450 - £550Job Title: Customer Experience SpecialistWe are seeking an experienced Employee Relations Specialist to join our team at Synapri, a leading provider of business software solutions in the UK. The successful candidate will work on a 3-month interim basis, with a strong likelihood of extension or potential for a permanent role.Key Responsibilities:Review and...
-
Customer Experience Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Synapri Full time £450 - £550Job Title: Customer Experience SpecialistWe are seeking an experienced Employee Relations Specialist to join our team at Synapri, a leading provider of business software solutions in the UK. The successful candidate will work on a 3-month interim basis, with a strong likelihood of extension or potential for a permanent role.Key Responsibilities:Review and...
-
Customer Experience Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Synapri Full time £450 - £550Job Title: Customer Experience SpecialistWe are seeking an experienced Employee Relations Specialist to join our team at Synapri, a leading provider of business software solutions in the UK. The successful candidate will work on a 3-month interim basis, with a strong likelihood of extension or potential for a permanent role.Key Responsibilities:Review and...
-
Customer Experience Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Synapri Full time £450 - £550Job Title: Customer Experience SpecialistWe are seeking an experienced Employee Relations Specialist to join our team at Synapri, a leading provider of business software solutions in the UK. The successful candidate will work on a 3-month interim basis, with a strong likelihood of extension or potential for a permanent role.Key Responsibilities:Review and...
-
Customer Experience Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom ZEISS Vision Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Care Team at ZEISS Vision. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth.Key ResponsibilitiesCustomer Service: Provide...
-
Customer Experience Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom ZEISS Vision Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Care Team at ZEISS Vision. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth.Key ResponsibilitiesCustomer Service: Provide...
-
Customer Experience Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom ZEISS Vision Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Care Team at ZEISS Vision as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth.Key...
-
Customer Experience Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom ZEISS Vision Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Care Team at ZEISS Vision as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth.Key...
-
Customer Experience Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom ZEISS Vision Full timeJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at ZEISS Vision. As a key member of our Customer Care Team, you will be responsible for delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth.Key ResponsibilitiesCustomer Service: Provide timely and...
-
Customer Experience Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom ZEISS Vision Full timeJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at ZEISS Vision. As a key member of our Customer Care Team, you will be responsible for delivering exceptional customer experiences, ensuring high levels of customer satisfaction, and driving business growth.Key ResponsibilitiesCustomer Service: Provide timely and...
-
Customer Experience Specialist
3 months ago
Birmingham, United Kingdom Interface, Inc. Full timeCustomer Experience Specialist As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally. Through pro-actively going beyond our customers’ expectations in managing their orders through to fulfilment whilst being a...
-
Customer Service Representative
2 weeks ago
Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time{"title": "Customer Care Specialist", "description": "Unlock Your Potential in Global EventsAre you a skilled communicator with a passion for delivering exceptional service? Do you thrive in fast-paced, dynamic environments? We're looking for a talented individual to join our Customer Care Team as a Customer Care Specialist.About the RoleEngage with...
-
Customer Service Representative
2 weeks ago
Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time{"title": "Customer Care Specialist", "description": "Unlock Your Potential in Global EventsAre you a skilled communicator with a passion for delivering exceptional service? Do you thrive in fast-paced, dynamic environments? We're looking for a talented individual to join our Customer Care Team as a Customer Care Specialist.About the RoleEngage with...
-
Customer Service Representative
1 week ago
Birmingham, Birmingham, United Kingdom Global Experience Specialists Full timeUnlock Your Potential in Global EventsAre you a skilled communicator with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments? We're seeking a talented Customer Care Specialist to join our team at Global Experience Specialists.About the RoleEngage with exhibitors to resolve enquiries and deliver...
-
Customer Service Representative
1 week ago
Birmingham, Birmingham, United Kingdom Global Experience Specialists Full timeUnlock Your Potential in Global EventsAre you a skilled communicator with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments? We're seeking a talented Customer Care Specialist to join our team at Global Experience Specialists.About the RoleEngage with exhibitors to resolve enquiries and deliver...
-
Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Star People Full timeStar People is seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels, including in-person and remote interactions. Your primary focus will be on building value-oriented relationships with healthcare...