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Business Support Coordinator
3 months ago
Contract Type- Permanent- Employment Type- Full-Time- Working Requirements- On Site- Hours- 8:30am to 6:30pm- Salary- Competitive- Division- Residential- Location- Edinburgh ResidentialBased out of our Edinburgh office, we are looking for an exceptional individual to join the Residential Sales team as a Business Support Coordinator, supporting the team in all aspects of their day to day and compliment the smooth running of this office.
**Responsibilities**
- Assist in answering incoming calls
- Champion the customer experience
- Assist Department Head with implementation of Customer Experience initiatives
- Create new property activity records
- Order land registry title checks
- Updating records with information from the market appraisal checklist
- Create template letters and forms (Inc. marketing recommendation report, confirmation of instruction, terms and conditions etc.)
- Assisting in KYC/CDD process for clients and counterparties
- Display knowledge and ensure compliance of best practice
- Assist collecting documents from clients prior to marketing
- Prepare reports for weekly and monthly meetings, MBOs and ad hoc
- Distribute portal enquiries if required
- Systems champion - be a trouble shooter with system processes and procedures
- Onboarding of new starters (ordering equipment/permissions, log ins, etc.)
- Support the Dept Head ensuring adequate cover is in place in the office
- Support the maintenance of accurate records of office holiday/sickness
- Assist team with submission of expenses if required
- Arrange and upload EPCs, photos and floorplans
- Write/check property description prior to launch
- Update property listings by refreshing photographs and text as necessary
- Keep the local marketing summary up to date
**Qualifications/Experience Required**
- 2 years+ experience in a similar admin role would be ideal
- Strong IT Skills - Microsoft Office
- Knowledge of the industry is a bonus
- #1 #LI-SO1_
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs.
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