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Service Department Administrator

4 months ago

Halesowen, United Kingdom Sitewatch Fire & Surveillance Limited Full time

Sitewatch are leading consultants, installers and operators of automated fire and security systems for stand-alone or fully integrated systems, we provide a tailored solution to individual security requirements. We are seeking an experienced Administrator to join our Service team. This role is key to our success in meeting customer needs. It is a busy and demanding role with lots of variety. It would be advantageous if you have worked within a similar role before but not essential.

Hours: Monday to Friday 8.30 am to 5.30 pm with one hour lunch.

The duties would be:

- Customer Service
- Answering incoming calls from customers reporting faults with their equipment
- Supporting engineers
- Booking engineers out to solve the faults
- Dealing with Customer enquiries
- Planning engineer’s diary
- Prioritising work load
- Ability to use CRM system updating information being prompt and accurate
- General administrative duties

Type of person:

- Ability to diffuse frustrating situations
- Strong strength of character
- Confident
- Use own initiative/proactive
- Hard-working, reliable and punctual
- Flexible
- Works well in a team
- Work well under pressure
- Excellent I.T. skills
- Well organised

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

**Experience**:

- Administration: 3 years (preferred)
- Service Department: 3 years (preferred)
- Customer Service: 3 years (preferred)
- Telephony: 3 years (preferred)

Reference ID: Service Department