Customer Success Executive

3 months ago

London, United Kingdom Bright Network Full time

**Join Bright Network as our Customer Success Executive**:
**Introducing Bright Network**:
Bright Network is a market leading data and technology platform that's building the workforce of tomorrow. We've already signed up 1 million+ members and are working with 300+ of the world's biggest companies in the UK and Germany We're now on the hunt for a brilliant Customer Success Executive to join us on the next exciting phase of our growth

We believe that 'talent is everywhere, but opportunity is not'. Our Customer Success team plays a core role in empowering the next generation with the insights, advice and guidance to connect them with leading employers like Amazon, Google, HSBC and many more.

As a Customer Success Executive (your internal title will be "Partner Success Executive"), you will play a key role in managing a portfolio of our leading employer firms, offering them proactive, intelligent and data-informed solutions supporting our strategic partner firms and end clients, offering them proactive and data-informed solutions to a range of attraction challenges with support from senior team members.

Using our proprietary data tool, you'll deliver targeted marketing campaigns to our student network on behalf of our employer partners, providing real-time data insights and building strong relationships on a daily basis. You'll therefore play a **pivotal **role in enacting real and meaningful change for the students and graduates in the UK

**What does this look like in action?**

**Partnerships**:

- Take the lead on your own portfolio of tactical partner firms, developing long-lasting relationships with them especially as you get the chance to meet face-to-face at our Bright Network events
- Work with our Commercial function to stay close to partners and ensuring their first experience with Bright Network is excellent

**Marketing**:

- Take the lead on the creation of engaging social media campaigns across your portfolio
- Track trends and monitor campaigns closely as they unfold, taking learnings into future activity to ensure optimal campaign results

**Product**:

- Support our partner firms in their navigation of our proprietary data tool's self-serve functionality, making sure their experience is seamless
- Harness the power of our data to provide partners with live campaign analytics and recommendations in line with their objectives

**Does this sound like you?**
- You are a creative individual with experience in a customer/client-facing or marketing position
- You have strong stakeholder management skills and feel confident in the prospect of building relationships with clients to comfortably advise on their marketing strategy and drive exceptional results
- You're adaptive and a fast learner, keen to work as part of a collaborative team where you'll have the opportunity to learn from those around you with the confidence in operating independently
- You're highly organised with a clear attention to detail and you pride yourself on your excellent communication skills (both written and verbal)
- You're a self-starter who is full of drive and determination, as well as the energy and resilience to bounce back when challenges arise

**_If your experience sounds a little different to this but you still think the role could be a good fit, get in touch as we're very open to the right profile_**

**We can offer you**:

- Join a **high-growth and rapidly scaling** business - we launched Bright Network Technology Academy in 2021 and launched internationally into the German market in 2022
- This is a **highly varied** role, working across building **partnerships**, supporting on our **product **and creating **marketing campaigns** - all whilst working in collaboration with a number of different teams at Bright Network
- You will be interacting with **FTSE 100 global businesses**, having the opportunity to work with big names and big brands
- Incredible **progression & development opportunities** - year on year approx. 25% of our team receive promotions - you can check the team out on LinkedIn if you don't believe us
- **Market-leading benefits package** : unlimited holiday, flexible working, "work from anywhere" policy, £50 monthly wellbeing budget, enhanced pension contribution via Aviva, private healthcare via Bupa, enhanced parental leave, regular team socials & much, much more
- You'll be **driving forward our mission** - upskilling the next generation of future talent and connecting members with opportunities they otherwise simply wouldn't have access to

**Key Details**:

- **Location**:Liverpool Street, London (with hybrid-working)
- **Remuneration**: £30,000
- **Start date**: ASAP
- **Reporting line**: Senior Partner Success Manager

**Application & interview process**:

- **Introductory call** with a member of our People Team
- **60-minute competency interview **with our Senior Partner Success Manager
- **Presentation & values interview **with some of the wider team
- **Final round intervi

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