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Customer Support Representative with German
7 days ago
**Position Summary**
A key role within the existing project for an ambitious motivated person, working within the customer support team. Main areas of responsibility comprising of: helpdesk support provision, production support, billing support and customer communication.
Please note that this is a 12 months long contract.
**Job Duties**
- Gain excellent product knowledge.
- Ensure quality support to customers in line with defined SLA's.
- Support wide customer base in both German and English language.
- Take first line responsibility for troubleshooting issues that arise.
- Liaise with wider team to ensure issues are resolved.
- Ongoing process improvements to increase the effectiveness of the helpdesk.
- Take responsibility for ensuring scheduled processes run correctly.
- Prepare various regular and ad-hoc management reports as requested
- Supporting the Management team as required.
**Requirements**:
- Fluent in German and English (Written and Verbal Communication)
- Helpdesk and customer support role is beneficial
- Excellent interpersonal and communication skills
- Attention to detail
- Self Motivated
- Automotive industry experience (advantage)
- Knowledge of Microsoft products
**Language**:
- German (required)
- English (required)
Work Location: Remote
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