Customer Service Representative

6 months ago


Remote, United Kingdom Just Doors UK Ltd Full time

Established in 2005 and recognised as one of the UK's leading and reputable double glazing companies offering doors and windows online to customers throughout the UK. The company is looking to recruit an enthusiastic and outgoing Customer Service Representative.

**Main Duties & Responsibilities**
- Troubleshoot and resolve any customer issues and complaints promptly and professionally
- Process customer orders using in-house software programs and online web portals
- Liaise with suppliers and customers to ensure orders are delivered and fulfilled on time with agreed delivery dates
- Data entry and administration ensuring accuracy and attention to detail
- Varied and flexible role
- On the job training will be provided

**Preferred Experience**
- Experience in the double glazing industry would be beneficial
- Good administration, computer skills & excellent customer service
- Able to use own initiative & work without supervision, honest, reliable and able to work as part of a small team
- Flexible and adaptable attitude as the role and duties will change as the company develops its products and procedures
- Organised, tidy and able to implement their own processes
- Have the ability and willingness to acquire job-related knowledge through self-development and by learning from others

**T&C’s**
- Salary - negotiable depending on experience
- Working hours 10.00 - 16.00 Monday-Friday 25-27.5 hrs per week with flexitime
- 23 working days paid holiday plus bank holidays
- Annual bonus
- Sick pay
- Pension
- Annual review and appraisal

**Job Type**: Part-time, Permanent

**Job Type**: Part-time

**Benefits**:

- Casual dress
- Company pension
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- What is your expected annual salary?

**Experience**:

- double glazing: 1 year (required)
- administration: 2 years (required)
- Customer service: 2 years (required)

Work Location: Remote



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