Customer Operations Specialist B2B

2 weeks ago


London, United Kingdom Birkenstock Group B.V. & Co. KG Full time

BIRKENSTOCK is a global lifestyle brand that stands for quality, function and all-round well-being. The historic roots of this long-standing family-run company can be traced back to the year 1774. Nowadays, the product portfolio comprises sandals and closed shoes, accessories, natural cosmetics as well as beds and sleep systems. With more than 5,500 employees, BIRKENSTOCK is the German shoe industry’s largest employer. BIRKENSTOCK has 16 locations in Germany, with privately owned distribution companies in Europe, Asia and the USA.

For our division **Sales Europe** at our location in** London **we are looking for a

**Customer Operations Specialist B2B (M/F/d) UK**

YOUR TASKS:

- As a member of our Customer Operations team, you will be working in a small, friendly, and growing regional office. Facilitating an exceptional customer experience is your contribution to a thriving sales team.
- Your order book is your responsibility. Daily releases of orders, liaising with customers on shipments and booking-in is part of our daily routine.
- Communication is the key to our success. You keep your immediate, the sales, and the finance team updated on all ongoing customer issues.
- Last but not least, you thoroughly and accurately maintain customer service records.

YOUR PROFILE:

- Minimum of 3 years' experience in B2B customer operations / service, preferably in the fashion and/or lifestyle industry
- Team player with quick comprehension skills and the willingness to develop and learn
- Strong advocate of effective communication, a self-motivated personality with a structured way of working and organizational talent
- High proficiency with MS Office (Excel), experience with SAP interfaces is considered a plus
- Fluent in Danish and English, understanding a second Scandinavian language is a plus

WE OFFER:


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