Visitor Relations Assistant

4 weeks ago


Ulverston, United Kingdom Cumbria Zoo Company Ltd Full time

Motivated and determined person in a fast-paced and exciting environment.

As a **Visitor Relations Assistant**, you will take a pivotal role in supporting visitors during their day at the Zoo. The role is varied and will involve providing excellent customer service, advice and support in various locations and multiple departments throughout the zoo.

This is a customer-facing role, your day will involve interacting and dealing with visitors in a proactive, positive and efficient manner.

**KEY RESPONSIBILITIES**:

- Provide excellent and efficient customer service to visitors
- Follow company guidelines and procedures to maintain appropriate service levels
- Operating a till and taking payments effectively and efficiently, issuing appropriate change
- Keeping accurate records inline with company guidelines and procedures
- Assisting with morning setup and prep
- Presenting goods and products for sale
- Up-selling products and services at till points
- Replenishing the sales floor

**KEY ESSENTIAL SKILLS**
- Excellent Communication Skills
- Excellent time keeping skills and punctuality
- Excellent Presentation Skills
- An Excellent Eye for Detail

**GENERAL**:
The above list is not exhaustive but for general guidance. You may occasionally, in the interest of Cumbria Zoo, can be asked to carry out duties not mentioned in your job description.
- Cleaning duties to ensure sales areas remain clean
- Handling deliveries & maintaining storage
- Supporting events
- Assisting in stock takes

**PERSON SPECIFICATION**
- Excellent communication skills
- Approachable, Patient and Polite
- Ability to work under pressure
- Honest and Trust worthy
- Willingness to learn
- Knowledge of related Health and Safety requirements (training will be given)
- Flexible, positive, can do attitude

**Job Types**: Full-time, Part-time
Part-time hours: 8-40 per week

**Salary**: £4.81-£10.50 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekend availability
- Weekends only

Work Location: One location


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