Customer Assistant

7 months ago


Ulverston, United Kingdom Cumbria Zoo Company Ltd Full time

As a Customer Assistant you are the point of contact for all visitors to the Zoo. You will be based in either the Admissions, Gift Shop or Catering Teams ensuring all customers are well looked after and supported during their visit.

**Responsibilities**:

- Assisting customers with their inquiries, concerns, and requests in a friendly and professional manner.
- Checking tickets
- Selling tickets, listening to customer requirements and advising on the correct product
- Taking accurate records of orders, processing payment & compiling orders
- Providing excellent customer service by actively listening to customers and addressing their needs.
- Communicating effectively and efficiently to ensure customers feel valued and are dealt with in a speedy but polite and effective manner.#
- Selling products or services to customers by understanding their needs and recommending appropriate options.
- Upselling additional products or services to enhance the customer experience

**You will be**:

- A people-person who is able to communicate effectively, and efficient
- Friendly, approachable and polite at all times
- Computer literate
- An excellent communicator
- Able to work on your own initiative
- Someone who goes the extra mile for each and every customer

**Job Type**: Part-time

**Salary**: £5.28-£10.42 per hour

Expected hours: 8 - 30 per week

**Benefits**:

- Casual dress
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Every weekend
- Weekend availability
- Weekends only

Work Location: In person


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