Patient Services Administrator

1 week ago

Ulverston, United Kingdom Hoad Medical Practice Full time

**Ulverston Community Health Centre**

**Stanley Street**
**Ulverston, Cumbria, LA12 7BT**

**JOB DESCRIPTION/SPEC**
**PATIENT SERVICES ADMINISTRATOR**

**Interviews held 13th and 14th June.**

**Hours - 20 hour per week contract**
(additional hours may be required during periods of holiday & sickness)

**Salary - Starting rate is £10.55**

**NHS Pension Scheme** - **Optional**

**Holiday Entitlement** **- 5 weeks per annum pro rata plus statutory bank holidays.**

**Job Summary**:
You will be the first point of contact for all patients and visitors coming into the surgery and will project a positive and friendly image. You will provide general assistance to the practice team and to patients, either in person or via the telephone

It is your role to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

**Responsibilities**:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Undertake any tasks given by the GPs, Nurses and Practice Manager.
- Attend and participate in regular Practice Meetings
- Undertake any relevant and mandatory training as required.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Scan incoming hospital letters into patient clinical records
- Using your communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking a temporary GP and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action the repeat prescription requests, either on the computer or manually, and ensure that they are ready for collection by the patient within the specified time 48 hours.
- Advise the patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Provide additional cover during busy times, holidays and sickness.
- Filing of Patient notes and paper filing of correspondence: o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Make sure the waiting room is tidy as necessary
- Ensure that all new patients follow correct registration procedures
- Undertake any other additional duties appropriate to the post as requested by the GP Partners or the Practice Manager.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- The duty of confidentiality remains with you even after ceasing employment

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legisla

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