Gp Patient Services

6 months ago

Ulverston, United Kingdom Dr Murray & Partners Full time

**JOB TITLE: ADMINISTRATOR**

**REPORTS TO: Administration Supervisor**

**HOURS: As agreed**

**Job summary**:
The purpose of the role is to:
The post holder will work as part of the multi-disciplinary team at Dr Murray and Partners GP practice. You will be responsible for a wide range of administrative duties and report directly to the Administration Supervisor with support from the wider Practice Management Team.
- Be the first point of contact for patients and visitors arriving at Dr Murray and Partners
- Offer general administration assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner
- Processing confidential patient information
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members or the practice team and primary health care team, secondary care and other associated healthcare agencies

**Duties and responsibilities**:
The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Management Team dependent on current and evolving practice workload and staffing levels:

- Opening and locking up of practice premises and maintaining security in accordance with Practice protocols
- To ensure that all computers are switched on which are needed and start automatic check in system
- Report initial IT problems to EMIS/ITR/Wiggly Amps if necessary
- Unlocking of rooms as needed
- Opening and arranging of doctor’s boxes, visit book, prescriptions’ boxes etc as needed for the day
- Running of taps in clinical rooms in line with protocols if any clinicians are away
- Processing confidential telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional including dealing with emergency calls and contacting the duty doctor if not on site
- Ensuring appointments for minor operations are appropriately booked and prescriptions issued
- Giving results to patients
- Arranging patient transport and ambulances and assisting with patient queries regarding secondary care appointments and passing of queries to referrals team
- Registration of new patients including checks to confirm identity as per practice protocols
- Ensuring requests for appointments for temporary residents are correctly processed including completion of appropriate paperwork including checking that patients are entitled to treatment or advised of private status
- Processing and distributing incoming (and outgoing) mail including paper copy test results
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Processing prescription nomination requests from patients and requests for access to on-line services
- Processing requests for continuation fit notes
- Maintaining a thorough knowledge of EMIS Web, Docman or any other clinical system operated by the practice, Microsoft Word and Outlook, Microsoft Excel (if necessary), and other computer programmes as are required for the normal operation of the practice, and engaging in training sessions as arranged.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensuring patient complaints are appropriately dealt with or escalated
- Act as Chaperone if required and trained to do so
- Ensuring Out of Hours systems are in place and removed at the end and start of the day
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, scanning, shredding
- Processing payments for private work
- Ordering and monitoring of stationery and other supplies
- Printing of patient leaflets and appointment cards
- Stocking of printers, copiers and faxes with supplies
- Provision of refreshments for staff and visitors if requested and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet displays tidy and free from obstructions and clutter
- Ensure ongoing awareness of rotas and practice events
- Maintain a high level of confidentiality and compliance with Data Protection Act. Awareness of the nature of information within the Practice and work in a way which ensure confidentiality and security

**Confidentiality**:

- In

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