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Welcome & Service Assistant x 4 - Ulverston

3 months ago

Ulverston, United Kingdom The National Trust Full time
Welcome & Service Assistant x 4 - Ulverston

Summary

You will be joining the outdoor Welcome Team based at Fell Foot Park which is situated at the bottom of Windermere, England’s largest lake. The site welcomes 150,000 visitors a year, most of whom come to enjoy the open spaces, beautiful views, outdoor activities and access to the lake. 

We are a small but dedicated team, all with different skill sets who enjoy working together to help people enjoy the outdoors and introduce them to the wonderful Lake District.

Salary: £11.64 per hour

Hours: 4 Part Time opportunities available: 3 days per week (total 300 hours for contract length)

All roles will include a high amount of weekend and bank holiday working but no evenings or split shifts

Contract: Fixed term until 15/09/24

These are urgent roles and we will interview and possibly appoint whilst the vacancy is open, therefore we’d encourage you to apply as soon as possible.



What it's like to work here

Reporting to The Welcome Manager at Fell Foot, you’ll be part of a team of the Welcome and Service Assistant Team working at Fell Foot and the Surrounding Windermere Area.

What you'll be doing

Day to day, you’ll be moving around the park, chatting with our visitors and providing a great all-round customer service experience. You’ll ensure visitors have the information they need, share the work of the National Trust and grow support through promoting memberships and fundraising.

The Welcome Team is also responsible for ensuring the site is presented to a high standard which includes cleaning the facilities, litter picking and sign checks.

As this is an outdoors role, you'll need to be comfortable being on your feet and working in all weather conditions.

This role will mainly be based at Fell Foot, but you will also be working at other nearby locations with prior arrangement. 

Who we're looking for

We'd love to hear from you if you are:

customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude  

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.