Workforce Relationship Advisor

3 weeks ago


Sheffield, United Kingdom Altrix Technology Ltd Full time

Altrix is locating to Sheffield

Altrix is a technology based, fully automated app that enables Healthcare Professionals to be in complete control of their flexible working time, enabling them to book shifts they want, when they want. We are a unique and exciting business that is looking to transform the way which the NHS flexible workforce is supplied by improving quality, reducing cost, and empowering our healthcare professionals to deliver patient care.

We are excited to be opening a new customer contact hub in Sheffield to support our rapidly growing organisation. Over the next few months, we will be advertising several roles for customer advisors and managers in Sheffield.

Altrix is a unique and exciting business that is looking to transform the way which the NHS flexible workforce is supplied by improving quality, reducing cost, and empowering our healthcare professionals to deliver patient care. Altrix focuses exclusively on flexible healthcare professionals recruitment into the NHS, using a hybrid of technology and agency. We are currently looking to hire a number of Workforce Relationship Advisers to join our dedicated team. If you are creative, respectful, honest, responsible, brave, and customer focused Altrix would love to hear from you.

**Role Outline**

**Job Title**: Workforce Relationship Advisor

**Location**:Sheffield

**Role Outline and Purpose**: Responsible for the successful registration and maximum utilisation of Altrix Members. You will support applicants through their end-to-end Altrix experience from the onboarding process, through to ensuring their first engagement with Altrix is successful and enjoyable and helping them to maintain a long and successful relationship with Altrix. You will report to the Workforce Relationship Manager, responsible for achieving agreed targets.

**Key Tasks**
- Follow internal systems and processes in relation to Altrix registrations and compliance, ensuring the right people are in roles delivering required outcomes and meeting targets.
- Maintaining secure, efficient and accurate records.
- Provide support and service information to members, building relationships to encourage utilisation and retention.
- Work efficiently, proactively and to the best of their ability to achieve agreed targets of member registration and subsequent utilisation.
- Developing professionally and personally.
- Maintaining an acceptable level of knowledge about the Altrix service and keeping up-to-date with proposition developments.

**Salary**: £21k to £23k dependent on experience + 20% performance base bonus

**Company Benefits**:

- 25 days holiday per annum (rising to 27 after 2 years) + 8 bank holidays & your birthday off
- Company Socials
- Healthcare Cash Plan
- Employee Assistance Programme
- Hybrid Working
- Flexible Working/Condensed Hours
- Pension Scheme
- Eligible for company bonus

Hours: Full Time (Job Share also considered)

Tenure: Permanent

**Person Specification**

Essential Qualification, education, and training
- GCSE or demonstrable equivalent experience

Essential Skills and Knowledge
- Excellent verbal and written communication skills
- Awareness of NHS employment standards (_Desirable_)

Essential Experience
- Experience of working in a customer-oriented environment
- Enthusiastic team player
- Worked in a sales environment or within a performance driven industry (_Desirable_)
- Recruitment background (_Desirable_)

Essential Personal Qualities
- Ability to demonstrate Altrix’ values
- Ability to manage time effectively
- Ability to prioritise workload

**Assessment for this role will be w/c 2nd January with a potential start date of 12th January.


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