Customer Relationship Advisor

2 weeks ago


Sheffield, United Kingdom 2M Employment Solutions Limited Full time

Customer Relationship Advisor
Location: Hybrid (Split between home and our Meadowhall Office)
Hours: Full time
Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Do you have customer service/client retention experience? We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
Real opportunities to progress
, A competitive base salary with uncapped commission
Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reduce attrition
, Turn round' clients who no longer wish to continue with the service
, Contact past client base with a view of providing services to them again
, Work with existing clients to support new business growth
, Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience - perfect.
If not, we have a coaching programme that will support the right candidates to become successful in this role.


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