Team Manager Customer Service
5 days ago
Job Description
Position: Team Manager (Group Reservations department)
Location: Ellesmere Port
Hours: Full Time - Permanent Shift basis, Mon-Fri between the hours of 8:00am - 7:00pm
**Salary**: £27,000 DOE P/A + Company Bonus and Other Benefits
Due to growth and success, we are currently looking for a Group Reservations Team Manager to join our client based in Ellesmere Port.
What the company offer:
- Modern office environment, easily accessible with local transport links within walking distance
- In-house training and on-going career development
- Pension company contribution
- Company Bonus Scheme
- Long Service and Employee Awards
About the role:
- Help assist team each morning to prioritise workloads and allocating jobs to staff members
- Ensure a rota is in place to cover all shift patterns
- Creating and implementing staff PDP's
- Strive to boost productivity whilst maintaining the high level of staff morale
- Improve processes and efficiencies of the reservations department to reduce errors
- Drive and lead process improvements ensuring teams sales targets are achieved
- Improve call stats by thinking of ways by streamline processes and reduce call volumes
- Take on new projects and process effectively and efficiently
- Work closely with the Group Operations Team Manager to ensure a smooth 5-star customer journey from start to finish
- Work closely with the systems team to escalate system faults as soon as they happen and work with sales to communicate these to agents if needed
- Deal with escalations from Team and investigate any errors to minimise costs
- Assist with Training / Training Plans & Recording of staff achievements
- Communicate effectively with other teams within the network and wider if required
- Communicate effectively as a team - morning buzz - team meetings etc
- Assist with the training of Tour Operators with regards systems
- Ad-hoc tasks from Manager
- Monitor service levels and report weekly
- Recognise market trends and utilise the information to increase figures and brand awareness
- Monitor the team's write-off and potential write offs and report Monthly
-
Customer Service Team Lead
3 weeks ago
Ellesmere Port, Cheshire, United Kingdom Land Rover Full timeWe are looking for an exceptional Customer Service Team Lead to join our Aftersales department at Porsche Centre Chester.The successful candidate will have experience in engaging and building the capability of their team, placing the client at the heart of everything they do.This role offers an estimated salary of £50,000 - £65,000 per annum and comes with...
-
Housing Services Coordinator
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom Service Care Solutions Full timeHousing OfficerJob Description:We are seeking a dedicated and experienced professional to join our team as a Housing Officer in Chester. As a key member of our housing support team, you will be responsible for ensuring a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC). Your focus will be on the...
-
Housing Services Coordinator
4 weeks ago
Ellesmere Port, Cheshire, United Kingdom Service Care Solutions Full timeHousing Officer£26,250 per annumPermanent, Full-timeWe are seeking an experienced professional to join our team as a Housing Officer in Chester. As a key member of the team, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC). Your focus will be on the safety and well-being of...
-
Customer Service Team Leader
3 days ago
Ellesmere Port, United Kingdom McArthurGlen Designer Outlets Full time**Job description** Key Responsibilities** - Leads, organizes & coordinates Customer Experience & Customer Support teams - Stock Management - Staff Sales & Cash Management - Updates on Communication both verbally and using Business Tools - Lead Team Briefs - Co-ordinate and deliver training sessions **Customer Service/Salestrong** - Lead by Example to...
-
Customer Service Coordinator
5 days ago
Ellesmere Port, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Service Coordinator | Permanent Job | Ellesmere Port | £24-27k **Your new company** My client are a leading manufacturer based in Ellesmere Port, and are seeking an enthusiastic and experienced Customer Service professional to join their team on a permanent basis. **Your new role** You will join a small Customer Service and Sales team, providing...
-
Customer Service Advisor
7 months ago
Ellesmere Port, United Kingdom Bridge of Hope Full timeAre you looking for customer focused role? Do you have customer service experience? If so, we may have the perfect role at Encirc for you! Fixed Term Contract to 30/06/24 Package Description **Salary**: £29000 - £31000 Benefits you'll love + Annual pay review + Annual leave package, additional days holiday awarded for long service + Free onsite gym for...
-
Customer Service Representative
7 days ago
Ellesmere Port, United Kingdom Survitec Group Limited Full time**Customer Service Representative** **LOCATION**:Ellesmere Port **EMPLOYMENT TYPE**:Permanent **JOB DESCRIPTION** **Customer Service Representative** **Job Family - Customer Service** This family is dedicated to supporting the customer before, during and after their purchase. They own and manage all in-bound and outbound reactive customer channels;...
-
Customer Team Leader
4 weeks ago
Ellesmere Port, United Kingdom Co-op Full timeClosing date: 18-12-2024Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview If you would like to know a...
-
Customer Team Leader
4 weeks ago
Ellesmere Port, United Kingdom Co-op Full timeClosing date: 18-12-2024Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview If you would like to know a...
-
Customer Service
3 days ago
Ellesmere Port, United Kingdom Inchcape Full timeJob Introduction We are currently recruiting for our aftersales booking team, working within our state of the art VW site in Cheshire Oaks. Our site is based just seconds away from the M53,M56 and A55 and within walking distance of main transport links. Accessible parking within the business park! Main Responsibilities The main duties of the role will...
-
Customer Service
5 days ago
Ellesmere Port, United Kingdom Inchcape Full timeJob Introduction We are currently recruiting for our aftersales booking team, working within our state of the art Contact Centre site in Cheshire Oaks. Main Responsibilities The main duties of the role will include; - Handling inbound & outbound telephone calls to existing customers (No Cold-Calling) - Quickly identifying the needs of the customers and...
-
Customer Service Assistant
3 days ago
Ellesmere Port, United Kingdom Recruit Right Full time**Customer Service Assistant Salary £20,000 plus excellent benefits Cheshire Oaks**We are currently supporting our existing client with the recruitment of a Customer Service Assistant to join the team at Cheshire Oaks. You will be part of a team that will ensure that we deliver an important level of service to all our client base when managing their...
-
Customer Service Advisor
3 days ago
Ellesmere Port, United Kingdom Recruit Right Full time**Customer Service Advisor** **Salary £20,000 plus excellent benefits** **Cheshire Oaks** We are currently supporting our existing client with the recruitment of a Customer Service Advisor to joint he team at Cheshire Oaks. You will be part of a team that will ensure that we deliver an important level of service to all our client base when managing their...
-
Customer Services Representative
7 days ago
Ellesmere Port, United Kingdom Equans Full time**Requisition ID**: NOR00001681**Domain**: Support Services/Customer Services and Administration**Job type**: Permanent**Schedule**: Full-time**EQUANS are recruiting for a Customer Services Representative to be based in Ellesmere Port. This is a permanent full-time role working 37.5 hours per week. On offer is s salary of £22,000 per annum and benefits...
-
Customer Team Leader
3 weeks ago
Ellesmere Port, United Kingdom Co-op Full timeClosing date: 18-12-2024 Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview If you would like to know a...
-
Customer Service Researcher
3 days ago
Ellesmere Port, United Kingdom Pertemps Liverpool Full time**Customer Service Researcher Ellesmere Port £22,800 basic salary Monday to Friday 8:30am to 5:00pm Permanent** An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on...
-
Customer Service Advisor
1 week ago
Ellesmere Port, United Kingdom Revive Recruitment Full timeRevive Recruitment are currently supporting an establishment business to recruit a Customer Service Advisor within their expanding Customer Service Department. If you hold experience of dealing with customers and offering the best customer service, then we would like to talk to you. Position: Customer Service Advisor **Salary**: £20,000 pa Hours: 37.5...
-
Customer Service Assistant
3 days ago
Ellesmere Port, United Kingdom Recruit Right Full time**Customer Service Assistant** **Salary £20,000 plus excellent benefits** **Cheshire Oaks** We are currently supporting our existing client with the recruitment of a Customer Service Assistant to join the team at Cheshire Oaks. You will be part of a team that will ensure that we deliver an important level of service to all our client base when managing...
-
Customer Service Researcher
1 week ago
Ellesmere Port, United Kingdom Pertemps Liverpool Full time**Customer Service Researcher Ellesmere Port £21,000 basic salary plus monthly bonus (£24,000 OTE) Monday to Friday 8:30am to 5:00pm Permanent** An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to...
-
Customer Service Representative
2 weeks ago
Ellesmere Port, Cheshire, United Kingdom beBee Professionals Full time £20,000 - £25,000About beBee ProfessionalsWe are a leading retail company based in Ellesmere Port, United Kingdom, seeking an ambitious Sales Assistant to join our team.Job DescriptionThis is an exciting opportunity for a results-driven individual to deliver outstanding customer service and drive sales growth in our retail store.Key Responsibilities:Customer Service: Greet...