Customer Team Leader

6 days ago

Ellesmere Port, United Kingdom Co-op Full time

Closing date: 18-12-2024 Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Full, paid training provided You can now apply for this role using your mobile device (no CV needed)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts
Why Co-op?
  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme
Building an inclusive workplace 
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

  • Customer Team Leader

    6 months ago

    Ellesmere Port, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1-1A Hope Farm Precinct, Great Sutton, Ellesmere Port, CH66 2RG - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings from 5:45am, afternoons, late evenings until 10pm and weekends, to be discussed at...

  • Customer Team Leader

    7 months ago

    Ellesmere Port, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 14 Overpool Road, Ellesmere Port, CH66 1JN - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full...

  • Customer Team Leader

    7 days ago

    Ellesmere Port, United Kingdom Co-op Full time

    Closing date: 18-12-2024Customer Team Leader   Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview If you would like to know a...

  • Customer Team Leader

    7 days ago

    Ellesmere Port, United Kingdom Co-op Full time

    Closing date: 18-12-2024Customer Team Leader   Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview If you would like to know a...

  • Customer Team Leader

    7 days ago

    Ellesmere Port, Cheshire, United Kingdom Co-op Full time

    Closing date: 18-12-2024 Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview If you would like to know a...

  • Customer Team Leader

    1 week ago

    Ellesmere Port, Cheshire, United Kingdom CO-OP Full time

    Closing date: 18-12-2024 Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview Full, paid...

  • Customer Team Leader

    7 days ago

    Ellesmere Port, Cheshire, United Kingdom Co-op Full time

    Closing date: 18-12-2024 Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview If you would like to know a...

  • Customer Team Leader

    1 week ago

    Ellesmere Port, Cheshire, United Kingdom CO-OP Full time

    Closing date: 18-12-2024 Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview Full, paid...

  • Customer Service Team Leader

    6 months ago

    Ellesmere, United Kingdom ACS Performance Full time

    Reference: HLacs1041 Location: Ellesmere **Salary**: £30,000 - £32,000 per annum The successful **Customer Service Team Leader **to provide administrative support to the front line activities of the Service department and to liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial...

  • Team Leader

    7 months ago

    Ellesmere Port, United Kingdom Diesel Full time

    **Team Leader**: Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It...

  • Team Leader

    7 months ago

    Ellesmere Port, United Kingdom Well Pharmacy Full time

    Overview of the role Are you friendly and organised with a passion for providing excellent customer service but looking to further your skills and career? Here at Well, we aim to build the best prescription experience in the UK. Sounds ambitious, right? But that’s okay, because we’ve got a fantastic team of talented, creative and forward-thinking...

  • Team Leader

    6 months ago

    Ellesmere Port, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** Introduction on the role**: As the Team Leader, your primary responsibility will be to uphold superior standards of customer service by fostering a warm and inviting atmosphere. This entails possessing a comprehensive understanding of our products and services while excelling in all facets of customer care. Furthermore, you will assume...

  • Team Leader

    6 months ago

    Ellesmere Port, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** **Key Responsibilities** - Lead the team on your floor/in your Dept, to transform each client experience into special moments by creating a hand-crafted experience to drive individual and team objectives - Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful...

  • Restaurant Team Leader

    6 months ago

    Ellesmere Port, United Kingdom Premier Inn Full time

    We're currently recruiting in our Tudor Rose Brewers Fayre. Working 35 hours per week, paying up to £13.24 per hour **Restaurant Team Leader - Tudor Rose Brewers Fayre** Come and be a Restaurant Team Leader at Brewers Fayre in Ellesmere Port. Act as the vital link between the kitchen and our Front of House team and put the ‘super’ into Supervisor!...

  • Laboratory Team Leader

    7 months ago

    Ellesmere Port, United Kingdom SGS Full time

    Company Description SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We...

  • Team Leader

    6 months ago

    Ellesmere Port, United Kingdom Diesel Full time

    Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in...

  • Data Team Leader

    4 weeks ago

    Ellesmere Port, Cheshire, United Kingdom M&S Full time

    About M&S:Established in the UK, Marks & Spencer is a renowned retailer committed to innovative experiences. We are pushing boundaries to lead the industry into a greener, speedier, more inspiring digital era.We strive to build diverse and representative teams where everyone can be their best selves. Join us and make an immediate impact on our business...

  • Customer Service Team Lead

    2 days ago

    Ellesmere Port, Cheshire, United Kingdom Land Rover Full time

    We are looking for an exceptional Customer Service Team Lead to join our Aftersales department at Porsche Centre Chester.The successful candidate will have experience in engaging and building the capability of their team, placing the client at the heart of everything they do.This role offers an estimated salary of £50,000 - £65,000 per annum and comes with...

  • Customer Team Leader

    6 months ago

    Port Glasgow, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 38-44 Dubbs Road, Port Glasgow, Inverclyde, PA14 5UA - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    6 months ago

    Port Talbot, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 278 Tollgate Road; Margam, Neath, Port Talbot, SA13 2DD - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (from 5:30am), afternoons, late evenings (until 10pm) and weekends, to be discussed at...