Customer Service Advisor

5 months ago

Ellesmere Port, United Kingdom Bridge of Hope Full time

Are you looking for customer focused role? Do you have customer service experience? If so, we may have the perfect role at Encirc for you Fixed Term Contract to 30/06/24

Package Description
**Salary**: £29000 - £31000
Benefits you'll love
+ Annual pay review
+ Annual leave package, additional days holiday awarded for long service
+ Free onsite gym for all employees
+ Enhance Reward Platform with 100's of discounts at restaurants and retailers
+ Employee Well-being benefits
+ Social Club
+ Pension scheme
+ Employer Funded Health cash plan for claiming back money on routine treatments
+ Health Insurance Options
+ Accident Insurance Options
+ Professional Development Planning with onsite HR team
+ International organisation with plenty of opportunities

Main Responsibilities
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Responsible for the efficient operation of the customer accounts identified and allocated by Sales Supervisor.
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Ensure that all customer enquiries and orders are managed accurately and professionally within a reasonable timeframe.
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Ensure that AS400 system is updated in accordance with signed deal sheets.
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Maintain sales database and update each identified account on a weekly basis.
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Ensure sales order processing, documentation and systems are operated effectively.
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Liaise with despatch function to ensure that product is delivered on time in accordance with call off. Inform customers of any delays or issue with deliveries.
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Ensure archive of samples is maintained and despatched to specific customers when required.
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Raise concern to Customer Service Supervisor if supply cannot be met.
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Inform and liaise with QC Team/Customs team to ensure held stock for identified customers is released for sale in line with their demand.
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Update and provide customers with daily & weekly reports - currently Dry Goods, Finished Goods, Dry Goods Reconciliations, Production Out turns.
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Organise and liaise with Customer and VAS Team on all pallet returns, and log on database.
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Support Customer Service Supervisor in daily management of customers and associated tasks.
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Ensure that all tasks are completed in accordance with Encirc Health & Safety regulations.
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Any other tasks deemed relevant by management.

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Proven capability through the completion of various roles in customer service and/or supply chain roles within a high volume business
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Positive attitude and works well with people both internal and external customers
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Competent computer skills, MS Office - Word, Excel
Essential Functional / Technical Skills
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Proven ability to prioritise and manage own workload
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Proven ability to manage conflicting priorities and utilise internal network and relationships to reach solutions
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Flexibility and ability to adapt, and highlight change to processes required in response to ever changing requirements
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Experience of working within a culture of teamwork, continuous improvement, inclusion and high performance to meet their potential and perform at your best

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