Customer Service Coordinator

3 weeks ago


Ellesmere Port, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Service Coordinator | Permanent Job | Ellesmere Port | £24-27k
**Your new company**
My client are a leading manufacturer based in Ellesmere Port, and are seeking an enthusiastic and experienced Customer Service professional to join their team on a permanent basis.
**Your new role**
You will join a small Customer Service and Sales team, providing bespoke customer support in relation to orders, deliveries, reporting and other added value services. Key responsibilities:

- Managing the 360 degree order process from initial order capture to final collection of receivables, the role is primarily receiving and processing sales orders but also to include other customer support activities such as invoice raising and credit control
- Engaging with customers to build and preserve trusting relationships
- Proactive resolution of customer issues relating to deliveries, product supply and payment issues
- Recording and gathering information in relation to customer complaints ensuring all information is correctly logged
- Monitoring of remote stock management systems (already mentioned above?)Administration of customer Pricing and forecasting of volumes and weekend working
- Collation, analysis and presentation of sales data as required to fully support the sales function
- Working with the sales, operations, logistics, finance and other teams as the "hub" for customer information
- Other duties as directed by the CSC Manager

**What you'll need to succeed**:

- You will have previous experience of working in a Customer Focussed sales support service
- You will be able to build relationships both externally with customers and internally with the sales team and other departments.
- You will be able to demonstrate an ability to think on your feet, make decisions based on available data and work within a busy order capture environment.
- You will be required to work closely with the Sales Team sharing information to enhance the sales process
- You will be proactive and be able to work independently but also as part of a team
- You will have experience of working with computer-based general business systems, Oracle, JD Edwards
- Due to the nature of the work a high level of numeracy is required

**What you'll get in return**
**What you need to do now



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