Customer Service Advisor

4 days ago


Ellesmere Port, United Kingdom Revive Recruitment Full time

Revive Recruitment are currently supporting an establishment business to recruit a Customer Service Advisor within their expanding Customer Service Department. If you hold experience of dealing with customers and offering the best customer service, then we would like to talk to you.

Position: Customer Service Advisor

**Salary**: £20,000 pa
Hours: 37.5 hours per week, on a rota basis between 8.30am to 6pm Monday to Friday
Location: Ellesmere Port (Hybrid: Three days home based, two days office based)

Specific Tasks
Liaise with all relevant parties to provide a satisfactory response
**Update the Case Management system, ensuring latest case information is held on file**
Support the escalations process and liaise with internal departments where appropriate
**Meet service levels as required for specific tasks**
Promote best practice methods
**Make recommendations to management regarding standards, documents, environment or other improvements**
Perform other tasks as required by management

**Excellent communication skills both verbal & written.**
Confident personality.
**Excellent listening skills**
Experience of working within a process driven office environment
**Conveyancing or financial services experience preferred, but not essential**
Results driven and an excellent team player.
**Excellent IT / MS office skills**
Telephone and Customer Service experience
**Ability to form key business relationships.**

The Benefits
**23 days holidays, that increases with service (one day per year worked, to 27 days), plus bank holidays**
Free parking
**Gym membership discounts**
**Pension Scheme**
Kitchen Facilities

Unfortunately, due to a high volume of CV’s we cannot respond to every applicant. In the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

Key Words: “Customer Service”, Service, “Call Centre”, Inbound

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday



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