Business Services Manager

1 month ago


Warrington, United Kingdom National Highways Full time

Your New role

National Highways have an excellent opportunity for multiple Business Services Managers to join our team in the North West region. You will be responsible for effectively managing a team of business services staff, managing workload, quality, and resourcesto ensure delivery of the business services requirements of the region. You will also be producing reports and presentations to support the delivery of key business objectives, and you will be working with colleagues across the business to improve our businessservices function.

This role can be based from either of our Warrington or Manchester offices.

What you’ll be leading on

Identifying and assessing the business services requirements of the region, ensuring there is appropriate management support and allocation of resources to meet these.
Ensuring that all customer facing administration, such as responding to inquiries, correspondence and scheme related communications are delivered in a timely and professional manner, and in line with agreed quality standards.
Producing reports, presentations and other documents, identifying, collating and analysing relevant information and data to support others in the delivery of their business objectives
Working in collaboration with colleagues across the organisation to identify good practice, improve ways of working and develop the business services function.
To be Successful

Previous experience of managing successful teams in a shared business service environment
Excellent communication skills and stakeholder management
Experience with standard office software products to enable production and maintenance of a range of complex documents and spreadsheets
Service delivery experience in a shared services or business services environment
Strong customer focus
A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation

And finally



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