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Tier 1 Support Specialist

4 months ago

Ruislip, United Kingdom DSI Corporation Full time

**Job Overview**:
Tier 1 Support Specialist needed to provide services to the Office of Naval Research Global (ONR Global) personnel.

**Responsibilites include but not limited to**:

- Provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content managements, and Command Leadership.
- Provide basic technical assistance, help desk resolution, and service desk delivery. Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.
- Maintains knowledge of software packages (eg., MS Office, Adobe) and IT infrastructure utilized by ONR Global staff.
- Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving.
- Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
- Supports local IT infrastructure and equipment as part of the CIO team.
- Maintains awareness of Wi-Fi provision in Blenheim Crescent. Recommends improvements in Wi-Fi provision and/or hardware to improve Wi-Fi. Implements improvements at CIO direction.
- Retains a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort.
- Supports conference room and leadership teleconference equipment. Recommends improvements in teleconference equipment. Implements improvements at CIO direction.
- Applicant must meet DoD Information Assurance Workforce (IAWF) DoD 8570 IAT Level I requirements prior to onsite performance."

**Qualifications**:

- Experience & proficiency with commercial software, to include Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel)
- Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners

Pay: £16,960.91-£45,173.28 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ruislip, Greater London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person