Directorate Support Coordinator

2 weeks ago


Remote, United Kingdom Care Quality Commission Full time

**Grade B**: £22,872 (National Framework) or £28,041 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £529 per annum for those working from home

**Contracted Hours**: Full time 37 hours per week (a condensed working week would be considered)

**Contract Type**:Fixed Term or Secondment Opportunity for 12 months

**Location**: We can offer office-based working, homeworking or talk to us about flexible working

**Closing Date**: Wednesday 15th March 2023 at 11.59pm

***

**Are you committed to helping us regulate health and social care within England?**
When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

**Why this could be a great role for you**

You will provide high quality, effective administrative support for your Directorate’s planned and reactive requests, operating with mínimal supervision, making decisions within agreed parameters and delivering within timescales.

**What we can offer you...**

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

**What you will bring**

You will have excellent communication and stakeholder management skills, as well as the ability to work collaboratively across teams. You will need to have a proactive approach and be able to respond flexibly to directorate demands and priority needs.

**Accountabilities**:

- Contribute to a high performance culture, taking personal responsibility for achieving individual targets, team service levels and assurance a high quality of work. Understand how your role contributes to the wider goals of your team directorate and the organisation
- Provide support for key directorate regional and national meetings; such as quality and risk panels and some team meetings, including arranging dates and venues, preparation of materials and recording appropriate notes/actions in line with Directorate governance arrangements. Travel may be required.
- Develop and maintain strong and effective working relationships with key directorate groups within area of responsibility, such as quality assurance, continuous improvement, governance and risk.
- Act as dedicated point of contact to ensure escalation of risks or issues to senior managers as required.
- Ensure appropriate representation at national and regional meetings, escalating any risk to management in appropriate time scales.
- Support the Directorate to monitor and improve adherence to CQC policies
Facilitate effective monitoring of team performance information to ensure appropriate escalation of risks and concerns.
- Facilitate effective monitoring of Directorate’s risk management and Management Assurance processes.
- Collate and produce regular reports to managers on designated activity including collection and collation of team level data to enable effective briefing / reporting to management.
- Cross working with Team Personal Assistant network to ensure adequate and appropriate support provision for senior managers
- Undertake all mandatory and other identified training to support own development.
- Actively contribute



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