Freelance Training and Volunteer Coordinator

3 weeks ago


Remote, United Kingdom Pro Bono Community Full time

**PBC is seeking a freelance Training and Volunteer Coordinator**

Pro Bono Community is a registered charity that has developed specialised training programmes for students, trainees and lawyers covering the practical skills involved in delivering free legal advice and areas of social welfare law. In conjunction with the training, the charity arranges and manages volunteering placements at Law Centres and other advice agencies. The charity’s activities include a number of grant-funded projects, one of which involves the charity running its own digital advice clinic.

**About the role**

Pro Bono Community is looking for a freelance Training and Volunteer Coordinator to help us run programmes aimed at improving the amount and quality of access to justice by training law students and others and then placing them to work as volunteers at Law Centres and advice agencies, including our own welfare benefit appeals clinic.

The Training and Volunteer Coordinator will report to and work alongside the Director and/or Operations Manager to undertake work supporting the charity’s activities with a focus on recruiting and training students, trainees and lawyers and then coordinating volunteering placements for them at Law Centres and advice agencies.

**Responsibilities**

**Training and Clinic Administration**
- Producing and printing publicity and training materials
- Maintaining databases, case management systems, websites, social media and other tools
- Dealing with enquiries, including those made via the clinic mailbox and telephone line
- Organising the location and timetabling of training programmes
- Liaising with trainers and others to facilitate training
- Attending training programmes and assessments where necessary
- Keeping attendance records
- Monitoring development of the training content and facilitating discussions between stakeholders/authors
- Managing all aspects of the clinic administration from scheduling appointments to generating written correspondence to clients and referral partners.
- Supporting with case management file reviews and quality standard audits
- Participating in the reviewing and development of clinic-specific procedures and programmes

**Volunteer coordination**
- Arranging volunteer placements with advice agencies
- Designing and implementing rotas for volunteering
- Managing PBC’s online volunteer portal and volunteer activity logs
- Monitoring attendance and feedback
- Reacting to problems arising from attendance and other issues
- Dealing with volunteer enquiries
- Liaising with advice agencies on volunteers’ performance
- Dealing with enquiries from advice agencies

**Monitoring and Evaluation**
- Assisting advice agencies to evaluate volunteers’ impact through focus groups, surveys and other research tools
- Collating and analysing data
- Coordinating monitoring and evaluation reporting
- Designing and implementing monitoring and feedback tools
- Reviewing and revising monitoring and evaluation processes

**Partnership management**
- Working with the Director/Operations Manager to:

- Develop and maintain productive relationships with Law Centres, advice agencies, universities, law firms and other stakeholders
- Identify and source partnership opportunities
- Explore new ways of working with partners

**Competencies**

**Essential**
- Administrative experience in the legal, educational or voluntary sectors
- Excellent organisational and interpersonal skills
- Strong written and oral communication skills
- Attention to detail
- IT skills
- Ability to work well independently and as part of a team
- Very good internal and external stakeholder management skills
- Problem solving
- Ability to identify areas for improvement in processes and policies
- Ability to be flexible and assist with different aspects of the project as necessary
- Use of initiative

**Desirable**
- Legal background
- Knowledge of or experience in the free legal advice sector
- Knowledge of or experience in the training/HE sector
- Knowledge of digital training and communications tools

**Job Type**: Freelance

**Salary**: £12.00-£15.00 per hour

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Administrative: 1 year (required)
- Legal drafting: 1 year (preferred)

Work Location: Remote

Reference ID: Indeed
- Coordinator



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