Administration & Welfare Officer

1 month ago

Wales, United Kingdom Clearsprings Management Full time

Full-time
Operations
Wales
Job Overview

**Job title**: Administration and Welfare Officer

**Department**: Operations

**Reporting to**: IA Manager

**Location**: Cardiff IA

**Contract type**: Permanent

**Hours of work**: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

**Salary**: £23,880.00 - £32, 500.00 per annum

Purpose of the job

Reporting to the IA Manager, the Administration and Welfare Officer will be responsible for the IA administration functions and data entry, to include but not limited to bed space allocation, void management, occupancy agreements etc., Ensuring company procedures and contractual requirements are adhered to.

**Responsibilities**:
Procedures

Ensure all documentation including Occupancy Agreements, Service Commission Forms, Welcome Packs, Property Notices etc are produced and recorded accurately and in accordance with business requirements, company procedure and contract requirements.
Flexible approach to deal with short notice changes to requirements
Provide reports and information requested by line and senior management.
To ensure all documentation is accurately completed and submitted within the company procedure.
Other duties as deemed reasonable by the IA Manager
To ensure that all contract Key Performance Indicators are met in regard to administration and reporting.
Assisting with complaint, incident, absconder, and all Service User issues from an admin perspective
Communicate and liaise with stakeholders and local authority staff and sub-contractors.
Ensure Service User data is accurately maintained at all times.
Ensure all relevant Service User data is disseminated to stakeholders in accordance with procedure and contract compliance.
To ensure that all contract Key Performance Indicators are met in regard to administration and reporting.
Assisting with complaint, incident, absconder and all Service User issues from an admin perspective
Communicate and liaise with stakeholders and local authority staff and sub-contractors.
Ensure Service User data is accurately maintained at all times.
Ensure all relevant Service User data is disseminated to stakeholders in accordance with procedure and contract compliance.

Connect and Collaborate

Work closely with your line manager and team members
Collaborate with others, attending meetings as required
Supporting team members and provide on-the-job training
Provide cover for other staff as agreed by line manager

Responsive

Ensure all records are maintained and kept up-to-date according to company policies and procedures

Talented

Monitor own work levels, progress and development in the role
Undertake all core learning and development programmes as required
Undertake relevant learning according to agreed Personal Development Plan

Trusted

All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Agile and Diverse

Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project

Professional

Maintain a good understanding of the legislation of the contract

**Benefits**:
25 days annual leave plus national bank holidays
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
Life Cover (2 x basic salary)
6-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Referral Scheme

DIVERSITY STATEMENT

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MODERN SLAVERY STATEMENT

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

SAFEGUARDING STATEMENT

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

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