Compliance Administrator

7 months ago

Walsall, United Kingdom Care 2 U Full time

**Purpose of position**

The purpose of the position is to operate and manage accurate records in relation to electronic call monitoring systems to facilitate invoicing and payroll processes. Ensuring full compliance is maintained to a high standard.

The role is part of the whole organisation team and as such requires you to use perform such reasonable tasks that are instructed and required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.

**Principal Responsibilities**

**Electronic Monitoring Systems**
- To confirm and cross reference planned care visits against actuals via all electronic monitoring systems ensuring high compliance is achieved.
- Identify, manage and resolve issues arising from non compliance of the systems.
- Train new employees on how to use the system and related apps and support current staff.
- Liase with system professionals.
- Provide both verbal and written instructions/guidance to staff members.
- Monitor compliance and complete all processes necessary to support the invoicing and payroll process within the systems.
- Liaise and communicate with brokerage teams and relevant partners in relation to referrals of care packages in line with service specification.
- Complete the initial set up of Service Users including ID tags and relevant folders.
- To raise and monitor notification of changes and termination of care visits with relevant partners i.e. Local Authority and amend care records accordingly.
- To maintain accurate Purchase Orders of care and amend care records accordingly.

**Office Administration**
- To call handle inbound /outbound telephone calls, maintain journals and record relevant information.
- Maintain all administrative standards.
- Provide administrative assistance to support the day to day running of the business.
- Systematically solve day to day problematical issues which may arise.

**Office Administration**
- To call handle inbound /outbound telephone calls, maintain journals and record relevant information.
- Maintain all administrative standards.
- Provide administrative assistance to support the day to day running of the business.
- Systematically solve day to day problematical issues which may arise.

**General Duties**
- Manage and record confidential data, and data protected documents to GDPR compliance.
- Attend meetings and provide reports where applicable.
- Adhere to company policies and procedures and current regulations.

**Person Specification - Essential Criteria**
- Have experience that reflects the post applied for.
- Have an excellent level of written and spoken communication.
- Have a high attention to detail.
- Must be able to work well within a team environment.
- To be able to organise and time manage effectively.
- Have excellent administrative skills.
- Be reliable and flexible.
- Good analytical, interpersonal, organisational and communication skills

**Person Specification - Desired Criteria**
- To have good administrative/telephone skills.
- Be positive, and a confident communicator.
- Hold professional qualifications.
- To have knowledge of previous electronic call monitoring systems used within a care setting.
- Previously worked in a Healthcare setting

**Skills and Attributes**
- Have excellent administrative skills.
- Be able to plan and organise time efficiently.
- Have an ability to work and cope under pressure.
- Be flexible and reliable.
- Have good people management skills.
- Work on own initiatives, prioritise and meet deadlines.
- Strive for compliance with quality assurance.
- Be open to new opportunities for learning and identifying the limits of skills and knowledge.
- Be open and transparent and share new ideas for improvement of services and processes

**Hours and Pay**

The hours of work will be Monday -Friday 9am-5pm

Hourly rate will be national minimum wage

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