Technical Support Services

3 months ago

Newcastle upon Tyne, United Kingdom Apex Radio Systems Ltd Full time

One of the UK’s leading suppliers of two-way radios, Apex Radio Systems Ltd, is looking for an enthusiastic, hardworking individual to join their Newcastle (soon to be moving to Gateshead) Service team in Technical Support Services role.

**Overall Objectives**:

- To support the company’s service department with the preparation of radio equipment including coding in line with specific order requirements.
- To support the company’s growth and profitability goals by providing effective customer service to clients and suppliers.
- To assist other areas of the business with processing orders, despatching goods and producing customer documentation.

As one of the market leaders, Apex Radio Systems Ltd, are a financially strong, growing company and look for staff with the right attitude and professional work ethic. In return, you will receive:

- A defined career development path which allows you to grow, as they do.
- An open and stimulating working environment with a productive, energetic and friendly team allowing you to develop & learn as you work.
- Competitive salaries with performance related bonus systems that encourage you to fulfil your potential and be rewarded when you do

**Core Role Responsibilities**
- Liaising with customers regarding equipment in need of repair.
- Coding of radio equipment in line with specific order requirements.
- Preparation of radio equipment and accessories in line with order requirements.
- Handling customer queries relating to technical matters.
- Responding to relevant enquiries received in a timely manner.
- General record keeping and updating of systems.
- Processing payments.
- Despatching goods to customers via courier, post, and Apex delivery.
- Keeping the workplace tidy and a safe environment.
- Producing company paperwork.
- Communicating internally with other staff and departments on job related matters.

**About Apex Radio Systems Ltd**

Apex are looking for someone with a technical mindset and previous customer service experience to work in their Newcastle (soon to be moving to Gateshead) based Service team - and in conjunction with their Engineering, Marketing & Sales departments located in Cardiff & Teesside.
- A good verbal and written communicator.
- Interested in developing in a technical environment.
- Computer literate and confident using the telephone.
- Well organised.
- Enthusiastic and willing to learn.
- Polite and professional whilst being adaptable to their wide client base.
- A team player who can work effectively with colleagues in the local Service team and remotely in other branches.
- Proactive and hands on.
- Flexible to different tasks as and when required.
- Reliable and punctual with strong attendance and work ethic.
- Extremely organised and capable of planning their own workload and assisting with colleagues work planning.

**Vacancy summary**

Annual Salary
Up to £24,000 depending on experience.

Working week
Monday - Friday, 09:00 - 17:00, with a 30-minute lunch break.

Total hours per week: 37.50

**Desired qualifications**

Applicants should have GCSE grades A-C in English and maths or equivalent qualifications

**About the employer**

The business is market leader in the hire and sale of high-quality two-way radios, and in the design and installation of complex communications solutions.

Apex was established in 1990 in Newcastle upon Tyne. In 2015 they opened offices in Cardiff to cater for their ever-expanding business needs in Wales and the South of England. In 2018 they opened a further office in Teesside to deal with further expansion in the business.

Apex provides communications solutions across the whole business spectrum, and in the fast-moving world of today’s business, two-way radio communications play a crucial role in the safety and welfare of people.

Safety is essential to Apex, and their clients depend on them being able to deliver reliable communications every time. Their commitment to customer care and to providing technical support, rapid response repairs and top-quality service is demonstrated by them being accredited with the European ISO 9001:2008 quality standard.

In addition, Apex supplies and supports over 250 WatchSchemes, throughout the United Kingdom which makes them one of the leading providers of radio link schemes in the UK. Many Police forces throughout the country are linked to CCTV control rooms and retail’s security radio systems, using Apex Radios in the constant fight against crime and disorder.

**Employer**

Apex Radio Systems Ltd

Address

102 Tantobie Road

Denton Burn

Newcastle upon Tyne

NE15 7DQ

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- NEWCASTLE UPON TYNE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

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