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Technical Support Specialist

2 months ago

Newcastle upon Tyne, United Kingdom Back 2 Work Complete Training Full time

Job Summary

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Back 2 Work Complete Training. As a Desk Side Support Engineer, you will be based within our Workplace Service Centre, providing 1st line technical support to our colleagues.

Key Responsibilities

  • Provide a single point of contact for internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
  • Obtain technical information and business impact to enable support teams to resolve incidents effectively.
  • Utilize excellent troubleshooting and problem-solving skills to resolve complex technical issues.

Requirements

  • Excellent communication and interpersonal skills.
  • A strong desire to provide exceptional customer service.
  • A willingness to learn new skills and technologies.
  • Ability to work effectively in a team environment.
  • Knowledge of Office365, Active Directory, Remote Connectivity, and Web Browsers.
  • Ability to use problem-solving techniques to capture details and make sound decisions.

About Us

Back 2 Work Complete Training is a leading provider of training and support services. We are committed to delivering high-quality solutions that meet the needs of our clients and colleagues.