Technical Support Specialist

1 month ago

Newcastle upon Tyne, United Kingdom Verisure UK Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Verisure UK. As a Technical Support Specialist, you will be responsible for providing advanced technical support to our customers, resolving complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software.

Key Responsibilities:
  • Diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software.
  • Provide top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues.
  • Conduct alarm system testing and troubleshoot product faults, ensuring optimal performance.
  • Accurately document all incidents and communications in our database, keeping information up to date for identifying recurring faults and testing new solutions.
Requirements:
  • Effective multitasking skills, with the ability to juggle multiple tasks while maintaining high service standards and attention to detail.
  • Fast and accurate typing, with the ability to log key details, reasons, and solutions in real-time while engaging with customers.
  • Technical savvy, with a passion for both hardware and software, and the ability to quickly grasp and understand the functions of our bespoke security systems.
  • Excellent communication and problem-solving skills, with a proactive and solutions-focused mindset.
  • A collaborative spirit, with the ability to actively contribute ideas and expertise to help achieve our goals and deliver an exceptional customer experience.
Benefits:
  • Enjoy your birthday off as a special treat.
  • Satisfy your cravings at our onsite coffee shop and canteen.
  • Stay active with discounted gym and health club memberships.
  • Access private healthcare and MediCash cash plan.
  • Unlock a world of freebies and discounts with PerkBox.
  • Earn rewards through our employee referral program.
  • Enjoy discounts on our alarm systems.
  • Contribute to a greener lifestyle with the Cycle to Work Scheme.

We are an equal opportunities employer, recognizing the richness that diversity brings and encouraging applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.

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