Technical Support Specialist

2 months ago

Newcastle upon Tyne, United Kingdom Just IT Recruitment Full time

Job Summary

Just IT Recruitment is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-line technical support to our clients, ensuring that workplace problems are resolved quickly and efficiently.

Key Responsibilities

  • Provide a single point of contact to internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
  • Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
  • Excellent ability to troubleshoot and problem solve.

Requirements

  • Living in the North East Mayoral Combined Authority region.
  • Be employed, self-employed, career changers, returners to work or unemployed within the last 12 months.
  • Have access to a reliable internet connection with a PC/Laptop.
  • Have the right to live and work in the UK.

What We Offer

  • An inclusive workplace.
  • Excellent package: solid basic and company benefits.
  • Hybrid working in line with role requirements.
  • Career development and life-long learning opportunities.

About the Role

As a Technical Support Specialist, you will be based within the Workplace Service Centre, providing technical support to our clients. You will be responsible for ensuring that workplace problems are resolved quickly and efficiently, allowing colleagues to focus on their own roles.

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