Technical Support Advisor

6 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Customer Technical Support Advisor**

**Quorum Business Park, Longbenton - NE12 8BU**

**Salary**: £21,000 - £23,000 per annum + Performance based bonus

**Working hours**:Full time**, **37.5 hours per week, shift pattern between 9am - 8pm Monday-Sunday (5 days on 2 days off)

**Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Do you have an interest in tech? Do you have customer service experience?

We are looking for passionate and dedicated **Technical Support Advisors** to assist our internal customers. This role will suit someone who is motivated and looking for an exciting new opportunity.

**Duties **of a** Technical Support Advisor**:

- Providing excellent levels of customer service to our sales consultants and field technicians
- You will be required to conduct alarm testing, alarm scheduling and product fault troubleshooting when required.
- Logging all incidents and making sure all communication is logged on our database, ensuring information is up to date.

**What we’re looking for in a Technical Support Advisor**:

- Ability to multitask effectively whilst keeping a high level of service.
- Proactive and work effectively and efficiently.
- Excellent written and communication skills with a problem-solving attitude.
- Critical thinking.

**Benefits**
- Perkbox discounts
- Pension Scheme
- Medical Insurance Cover (Bupa & MediCash)
- Birthday Off (after probation)
- GymFlex
- Cycle to work Scheme
- Attractive Maternity / Paternity pay
- Employee Referral Scheme
- Long Term Service Awards
- Career Progression (performance based), with a business that is rapidly growing
- Free Hot beverages
- Free parking
- Employee alarm discount programme (after completion of probation)

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

**About Us**
- “Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high performance Company to become #1. Our rapid expansion and ongoing success is expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.” _

**Diversity & Inclusion**
- “Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.”_

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