Customer Tech Support Advisor

4 days ago


Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Customer Technical Support Advisor**
**Newcastle - NE12 8BU**
**Full-time**
**Salary**: £21,000 - £23,000 per annum + Performance based bonus
**Working hours**:37.5 hours per week, shift pattern between 9am - 8pm Monday-Sunday (5 days on 2 days off)
**Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Do you have an interest in tech? Do you want to join an innovative industry leader in smart alarm solutions? This is an exciting new opportunity offering at our Centre of Excellence. We are looking for passionate and committed **Technical Support Advisors** to support our internal stakeholders. This role will suit someone who is ambitious and willing to accept new challenges and love learning in a fast pace and challenging environment. If this sounds like you, then keep on reading:
**Responsibilities **of a** Technical Support Advisor**:

- Assisting with advance technical support issues.
Logging all incidents and leaving communication trace on our database to ensure information is up to date.
- Providing excellent levels of customer service and support.
- Problem solving, diagnosing technical faults and providing a solution outcome.
- Carry out remote alarm testing, alarm scheduling and product fault troubleshooting.
**What we’re looking for in a Technical Support Advisor**:

- Ability to multitask effectively whilst keeping a high level of service.
- Proactive and work effectively and efficiently.
- Tech Savvy Individual with an ability to learn and understand the function of the product suite.
- Excellent written and communication skills with a problem-solving attitude.
- Like working in a team but able to act individually when required.
- Computer literate (MS office skills).
- Ambitious and willing to accept new challenges.
- High level of commitment and drive.
- Critical/analytical thinking.
**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
**Benefits Package**

We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:

- Increasing Annual Leave Entitlement - Birthdays Off - Discounted Gym & Health Club Membership - Complementary Nespresso Hot Drinks - Contributory Pension - Company Socials - Bupa Private Healthcare - Medicash Cash Plan - Perkbox (freebies, discounts and more) - Enhanced Maternity & Paternity Schemes - Long Service Awards - Employee Referral Cash Reward - Employee Alarm Discount - Cycle to Work Scheme - Preferential rates at Kids 1st nursery.
**About Us**

We are Verisure, and we’re a leading provider of monitored smart alarms & cameras to homes and small businesses — we provide peace of mind to more than 3.8 million customers around the world.

For over 30 years we have supported customers with our commitment to providing an immediate human response, powered by reliable, innovative technology. Verisure customers are amongst the most satisfied and loyal in the industry, thanks to our employees’ best-in-class service.

We are the fastest-growing security company in Europe and Latin America, holding the #1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. The UK is one of our fastest-growing markets — it’s a great time to join our UK team
**Ready to join our team**

Be you. Be more. Be Verisure.



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